Presented by: Kevin M. Sparenberg (KMSigma) and David Russell (david.russell.CSM) It’s time to take your service desk solution to the next level with automation rules. Built on the framework of simple rules, you can improve efficiency, refine standardized processes, and transform the way your organization runs. This THWACK© Livecast is all about how automation rules in SolarWinds© Service Desk can help lighten the load and allow your teams to focus on those big picture projects which actually improve the business. Let's stop getting bogged down in the minutia and manual interaction of incident management and instead look at ways to lighten your load.