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IT Operations Management or ITOM is the function that manages all technology, hardware, and software services within an organization.

ITOM includes providing IT infrastructure, Availability Management, Capacity and Demand Management, cost-control activities, and Security Management for all IT infrastructure and service assets.

Incorporating a well-organized ITOM strategy comes with many benefits, including:

• More reliable services.
• A more proactive support model.
• Effective support for Problem Management.
• Leaner, more efficient working practices.
• Improved support for IT security and GRC.

Because ITOM has such a broad remit, it takes different specialized tools to manage the in-scope IT infrastructure thoroughly. This typically combines capabilities from ITAM and ITSM solutions that work together to streamline ITOM operations and optimize their benefits.

Key moments:
00:00:00 Introduction
00:00:17 What is ITOM?
00:00:51 ITOM vs. ITSM
00:01:14 ITOM vs. ITAM
00:01:36 ITOM vs. AIOps
00:02:00 ITOM vs. DevOps
00:02:24 ITOM vs. ITOps
00:02:50 The benefits of ITOM
00:06:14 ITOM challenges
00:06:30 ITOM functions
00:10:00 Conclusion

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