AUSTIN, Texas — October 9, 2018 — Today at SpiceWorld 2018, Spiceworks unveiled how new artificial intelligence capabilities are being used to power personalized experiences at scale and more directly connect technology buyers and sellers in the $3 trillion IT industry. The AI capabilities enable Spiceworks to connect technology buyers with the people, tools, and information they need to support their organizations with confidence.
Another holiday season will soon be upon us, and many retailers and eCommerce businesses are already making plans. As you take inventory of what you learned last holiday season, let’s start with some lessons learned by the entire retail industry this time last year. In addition to stocking up on hot items and planning your promotions, the most competitive sites found that using AI/ML to optimize customer experience not only kept customers happy, it dramatically increased their revenues.
