We all know the story by now: we’ve entered a new era of work. And no, we’re not just referring to the pandemic, which forced businesses to accelerate digital transformation projects at an unprecedented speed.

Managing the digital experiences of an entire workforce isn’t easy. But that’s what today’s IT professionals are tasked with: as DEX has become an essential priority in our increasingly digital workplace, IT jobs now require service teams to deploy the strategies that ensure employees remain productive, engaged, and happy. But what about IT workers themselves? What about their employees experiences? After all, IT workers are employees too!

What’s your web browser of choice? Ask an office full of workers that question and you’ll get a few answers, sure, but one has emerged as a clear favorite: Google Chrome. Holding a collective 60% of the market share in 2021, Chrome has separated itself as the preferred web browser for the general public and modern employees. Here’s the problem: a majority of businesses still set other browsers (predominantly Safari or Firefox) as the default browsers for their employee devices.

Standardization (treating everyone the same) may work for IT, but it does not work for employees. If IT gave each employee the same device and tech stack, what would be the result? Some employees wouldn’t have the tools they need, others would have too many. Every employee would be confused and unsatisfied with their work setup. Not exactly the recipe for a productive enterprise with cost effective IT, is it?

The past several years have proved that productivity and business growth do not rely on employees going into the office every day. But are the more intangible benefits of in-person work being lost in today’s remote/hybrid workplaces? That’s the question on the minds of a lot of business leaders, particularly as they weigh the pros and cons of a “back to the office” policy.

How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT. But failing to identify and solve the root cause of the issue behind repeated tickets will cause unresolved tickets to pile up, creating a huge disruption for IT and employees.