Targeted reliable notifications are the core of any alerting solution. Blasting out emails may be good for quantity, but Enterprise Alert focuses on the quality, this means notifying the right people at the right time. We often see monitoring and ticketing solutions creating an incident and then relying on the emailed recipient to not only identify and handle the incident but also to close out the ticket that is raised.

On-call planning is one of the most popular features in Enterprise Alert and is widely used by users, team managers and administrators. However, in our discussions we keep finding that it is not simply done with 5 minutes of planning. Scheduling often depend on external systems. This can range from a simple excel form provided to HR all the way to a comprehensive billing system such as SAP. As a result, it takes a quite a bit of time to transfer the planned shifts to third-party systems.

Apple announced some time ago that the Apple Push Notification (APN) will be deactivated for sending push messages as of March 31, 2021. To continue to ensure the sending of push messages to iOS devices, we have already implemented push shipping via Firebase in Enterprise Alert 2019. Unfortunately, the change could not be done automatically and requires manual intervention.