Operations | Monitoring | ITSM | DevOps | Cloud

On Call


Introducing Grafana OnCall shift swaps: A simpler way to exchange on-call shifts with teammates

A family member’s birthday, that concert you’ve waited all year to see, an impromptu weekend getaway with friends — there are a lot of reasons software engineers might want to switch on-call shifts. And rather than have to frantically send Slack messages to your teammates, wouldn’t it be nice to automate the process and quickly find the coverage you need?


A better Grafana OnCall: Delivering on features for users at scale

Enterprise IT is just a different animal. Whether it’s operating at scale, undertaking massive migrations, working across scores of teams, or addressing tight security requirements, engineers at these organizations can face different obstacles than their counterparts at smaller organizations and startups.


A better Grafana OnCall: web-based scheduling, mobile app, email support

Does anyone really enjoy being on-call? That looming dread over what could go wrong? The alarms in the middle of the night when everything does in fact go wrong? Of course not! But that doesn’t mean on-call shifts need to be a giant bundle of anxiety and exhaustion. This is something near and dear to our hearts at Grafana Labs, since the majority of our engineers participate in on-call shifts.

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Managing On-Call Rotations: Navigating Incident Management from Chaos to Calm

Navigating On-Call rotations can often feel like taming a storm of alerts and constant disruptions, leaving teams overwhelmed and stressed. Hence there is a need to streamline On-Call rotations and leverage concerned software to restore order and peace. In this guide, you'll explore practical tips, best practices, and smart strategies to transform your Incident Management process. Let's get to a more efficient On-Call experience.


Tips on making on-call manageable

On-call responsibilities are a crucial part of many industries, ensuring that businesses can provide round-the-clock support to their customers. However, the demanding nature of on-call duty can lead to burnout and reduced productivity if not managed effectively. In this article, we will explore various strategies and tips to make on-call more manageable, enabling professionals to maintain a healthy work-life balance and deliver exceptional service.

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The Evolution of Incident Management from On-Call to SRE

Incident Management has evolved considerably over the last couple of decades. Traditionally having been limited to just an on-call team and an alerting system, today it has evolved to include automated Incident Response combined with a complex set of SRE workflows.


On-Call Management

On-call management is a process for managing after-hours support. Cloud on-call scheduling tools allow self-service and mobile access. Multi-channel communications (email, SMS, phone, mobile push notifications and chat) ensure that the alert gets through. AlertOps sends rich alerts, so the on- Call support engineer has all the information they need to know.


5 tips for a successful on-call duty

On-call availability is crucial for many industries, especially in IT. With the growing reliance on IT systems and services, their availability directly impacts the success and satisfaction of customers. To ensure round-the-clock availability, on-call services are vital for prompt responses to emergencies and issues.


Maximizing IT Company Success through Effective On-Call Support

Having your systems monitored by a reliable solution is important, but how do you ensure that the right people are informed about issues that arise? Identifying problems is the first step, but they also need to be routed to the appropriate individuals. Keep in mind that employees may not always be sitting in front of the dashboard. This means being available outside of normal working hours to quickly respond to emergencies and problems, including not only weeknights but also weekends and holidays.