The recent ServiceNow Secure Sockets Layer (SSL) certificate error disrupted operations for hundreds of organizations causing widespread connectivity failures. IT operations stalled, developers hit roadblocks, and businesses across industries felt the impact. The culprit? An expired SSL certificate. While these disruptions highlight the importance of SSL monitoring, they point to a deeper issue: trust.

With the holiday shopping season in full swing, poor web performance can have a big impact on revenue. There’s intense competition for online shoppers, and customers will quickly bounce to another site instead of slogging through a bad experience. The best way to track and achieve your web performance goals is through experience-based SLOs (Experience Level Objectives, or XLOs).

Imagine you're on a website trying to purchase a product, but every time you click the "Add to Cart" button, nothing happens. Frustrating, isn’t it? Such moments can deter consumers from completing their online purchases. And while users find this annoying, it poses an even bigger challenge for businesses.