Operations | Monitoring | ITSM | DevOps | Cloud

December 2020

A Year of Learning & Growth at Martello

Perspective is important; 20/20 to someone who has just completed an eye exam is good news, however, the experience of 2020 that the rest of us have been privy to was much less clear. Martello has navigated through the challenges brought on by a global pandemic by taking proactive measures, being flexible, pivoting quickly when necessary, and continuing to work together – albeit as a socially distant team.

Why Microsoft Teams is the Most Essential Productivity Tool for your Business

In 2020 ‘pivot’ has become the trendy word of the business class, referring mainly to a company’s willingness to adopt technology to maintain internal team communication and productivity. Apart from front-line workers across disciplines who have courageously put others before themselves to provide healthcare and daily necessities, shelter in place, and work from home orders forced businesses to reassess their needs…and quickly.

A Guide For CIOs and IT Teams to Set Up a Digital Experience Monitoring Strategy

As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user's experience is a good one.

5 Times You Should Be Monitoring The Microsoft 365 User Experience

With over 200 million users of Microsoft 365 worldwide, it's evident that organizations are putting the productivity of their users into the hands of Microsoft's cloud-based office solution. From communications using products like Exchange Online, and Teams; to collaboration using SharePoint Online; to leveraging OneDrive for document storage and sharing; organizations shifting to Microsoft 365 rely heavily on these tools as the foundation for their operational ecosystem.

Using Microsoft's New Network Connectivity Insights Tools

Microsoft’s new network insights tools – recently released as a preview – provides an overview of connectivity to your tenant and gathers information from the new Microsoft 365 network. These previews make it easier for administrators to better understand potential problems and whether users have good or bad connectivity to the service.

3 Major Issues Caused by SCOM for IT Professionals

The energy last year at the Microsoft Management Summit was just incredible, and the new release of SCOM seemed to be really impressive…At first glance. SCOM is still the same. It’s powerful. It can manage many different capabilities and it’s a part of the System Center suite.

Top Ways to Check Your Microsoft Office 365 Health

Whenever a user complains about slowness in accessing a mailbox, IT administrators often suspect it’s due to an issue with the network. Still, they don’t always have enough information to confirm this. To confirm the issue, admins will check with other users to see if they’re facing the same issue. Then they’ll try to access Google to confirm the speed of the Internet, and ping outlook.office365.com to check if there is any packet loss.

3 Reasons Your Remote Workforce Needs Their Microsoft Teams Traffic Optimized

In the middle of March this year, Microsoft reported that the number of daily Teams users jumped by about 37% in just one week in response to many organizations shifting their workforce to work from home. Your organization may have been part of that jump. The initial desire was to facilitate an ability for employees that normally working in the same office to continue to collaborate and meet remotely. Teams helped you accomplish that.

It's Time to Think About Optimizing Teams Post-Pandemic

With the world attempting to return to normal, organizations that have embraced Teams need to think about how to get the most out of it however you will operate moving forward. The good news is all the firefighting and urgency and late nights trying to get the business operational is behind us. Home users are up and running, devices are connected, and the business now relies on Microsoft Teams to achieve its collaboration and communication needs.

Understanding Office 365 Performance Issues and How Metrics Can Help

The rapid growth of Office 365 is undeniable. In a recent poll of IT decision makers, 78 percent indicated that they are currently using or planning to use Office 365 software and services. Office 365 has more than 85 million users, and is on track to reach 100 million users this year. However, many enterprises are running into network performance issues when they deploy Microsoft Office 365.

Keeping Track of Last Modified Documents in SharePoint 2013

Using SharePoint documents library can be quite challenging sometimes. Especially when it comes down to following what is going on. For that there are a few tricks that can be used in order to know what are the new documents published or modified. Alerting First thing is that you can be alerted on most things in SharePoint.

Ensuring Teams Performance when it's OneDrive, SharePoint and Exchange Under The HoodBy Nick Cavalancia, Microsoft MV

It has become the backbone of many organizations, where conference calls, meetings, collaboration, and sharing all take place. This dependency makes it a critical application that requires consistent optimal performance to effectively maintain user productivity. For most Microsoft 365 applications, monitoring performance of a service like Exchange Online revolves around Exchange-related services, logs, etc. With Teams however, ensuring optimal performance proves to be a more complex task, and even more so when utilizing native tools.

Prevent and Avoid Costly Downtime

With increasingly complex systems sustaining mission-critical services, IT departments are hard at work designing business continuity strategies to avoid unpleasant surprises. Each year companies lose $26.5 billion in revenue due to IT downtime - either planned or unplanned. When there are critical application failures on the network the costs can hit a staggering 1 million dollars per hour lost in Fortune 100 companies.