The recent Microsoft Inspire 2023 event unveiled a ton of exciting updates and enhancements for Microsoft Teams. As Microsoft rolls out these new features, the need for performance monitoring becomes ever more essential – but we’ll get to that in a bit. First off, let’s get started with what some of the exciting new changes are for Teams, and how they can help businesses everywhere.

As a distributed global organization with a hybrid workforce, UNUM, a Fortune 500 insurance company, faced unique technological challenges in managing its Microsoft Teams Rooms (MTRs). Research shows that approximately 3% of Microsoft Teams calls are poor or fail each day, with the vast majority caused by IT issues.

Discover the alarming truth: over 80% of users choose to suffer in silence, never reporting the tech issues they encounter. Meanwhile, many companies rely on Application Performance Monitoring (APM) tools, assuming they have a watchful eye on their systems. However, a critical blind spot persists, particularly when it comes to detecting and alerting you about problems lurking within Microsoft 365’s cloud-based applications.