Operations | Monitoring | ITSM | DevOps | Cloud

January 2023

Infraon

What is ITSM? A Guide to IT Service Management

Jan 31, 2023 By infraonAdmin In Infraon
ITSM, or IT Service Management, is a holistic approach to managing and delivering technology-based services to an organization. It involves various aspects such as planning, designing, building, deploying, maintaining, and improving IT services to meet the needs of both internal and external stakeholders. The goal of ITSM is to consistently improve the quality and speed of service delivery and, ultimately, enhance customer satisfaction.
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Infraon

Hardware Inventory Management - A Complete Guide

Jan 30, 2023 By Iranna B. Sollapur In Infraon
Hardware inventory management is the process of tracking and managing the physical assets and equipment used in an organization. It involves identifying, counting, and maintaining records of all hardware items, such as computers, servers, tools, and other equipment. This includes monitoring the location, quantity, and status of each item, as well as keeping track of when items are added, removed, or replaced.
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Infraon

IT Operations Management (ITOM) Best Practices

Jan 25, 2023 By Vinutha In Infraon
IT operations have always served as the infrastructure’s watchdogs and first responders, but they now do much more. ITOps experts are incorporated into build/run product teams where they will share ownership and accountability with the development team, testers, and system administrators. What change might be the most challenging for an experienced ITOps professional? Production is no longer owned by IT. Today, development and the production environment work together.
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Infraon

Network Fault Management and Monitoring: Definition, Benefits, and Guide

Jan 20, 2023 By Vignesh In Infraon

Can companies afford to have network breakdowns or downtime in this digital-first era? No, they can't. With digital transformation taking place across industries and increasing expectations to stay connected wherever you are, companies need to up their game and ensure they provide uninterrupted network services and high performance. Therefore, understanding network fault management and monitoring - what they are, and the benefits of using a fault management system can help you manage your network more effectively.

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Infraon

Challenges and Trends of Asset Management in Energy Sector

Jan 19, 2023 By Chandana In Infraon
As the renewable energy market continues to grow, companies need to invest in the long-term health of their green assets to keep them operational, generating new, cleaner energy. According to the allied market research, the global energy asset management market size was valued at $4.3 billion in 2021 and is projected to reach $12.4 billion by 2031, growing at a CAGR of 11.3% from 2022 to 2031.
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Infraon

Service Desk Best Practices You Should Know in 2023

Jan 19, 2023 By Deepak Gupta In Infraon
Service desks are the backbone of any successful enterprise. They are responsible for ensuring that any customer requests or issues are addressed promptly and effectively. In this article, we’ll look at some service desk best practices you should be aware of in 2023. From automating processes to improving communication to investing in the right technology, we’ll discuss the key principles of effective service desks and how you can leverage them for maximum efficiency.
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Infraon

A Beginner's Guide to IT Operations Management Tools

Jan 19, 2023 By Arun Prasath R In Infraon
Operations management is fundamental to a successful enterprise. A company can only produce products and deliver services to meet customer needs and enhance customer satisfaction with effective operations. An operations management lifecycle includes tools and technology, basic principles, best practices, and all the elements of an operations strategy. An operations manager must be able to plan, organize, control, and manage the activities of the operations team.
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Infraon

Causes of Data Center Outages and How to Overcome Them

Jan 19, 2023 By Chandana In Infraon
With the increasing computing requirements and complexity of data center systems, unplanned downtime has become a severe threat to enterprises in terms of process violations, revenue losses, and reputational issues. Although data center failures are quite common, it can be difficult to predict every scenario that might have a severe impact on the expansion of your company. Especially when some factors, like a natural disaster, can simply be beyond your control and result in data center outages.
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Infraon

What is a Network Protocol and How Does it Work?

Jan 19, 2023 By Chandana In Infraon
It is impossible to allow communication between computer systems, servers, routers, switches, and other network-enabled devices without following a set of protocols. Without protocols, devices would be unable to understand the electronic signals sent between them via network connections. Every day, billions of individuals utilize network protocols, whether they are aware of it or not. Each time you connect to the internet or make a phone call, you are using network protocols.
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Infraon

What is Service Knowledge Management System (SKMS) in ITIL

Jan 19, 2023 By Ganesh Prabhakaran S In Infraon
ITIL (Information Technology Infrastructure Library) is an industry standard for IT service management, and it has become the go-to framework for organizations that need to manage their IT services. One of the critical components of ITIL is the Service Knowledge Management System (SKMS). An SKMS is a comprehensive repository of all the information related to IT services, including processes, procedures, and best practices.
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Infraon

What Is a Self-Service Portal?

Jan 18, 2023 By Soumya Nandhakumar In Infraon
A self-service portal is a digital platform, accessible through a website or application, that allows individuals to access information, find solutions to problems, and receive assistance without needing to communicate with support, IT, or HR representatives. This type of portal is commonly used to serve customers but can also be utilized by internal employees within a company or organization.
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