Key Performance Indicators (KPIs) are measurable metrics that track a company’s performance against its key business objectives. And they are important for a variety of reasons.

Today’s systems are more distributed, dynamic, and complex than ever before – plus, users have more expectations. Also, the historical reliance on an operations team to monitor, triage, and/or resolve issues has become untenable as the number of services increased. This means that many of the tools that were well-suited before might no longer be adequate.

Only 29% of IT project implementations are successful, while 19% percent are considered utter failures (according to the Chaos report). Thus, organizations must take the time to assess, quantify, and communicate the costs, benefits, values, and ROIs of enterprise technology initiatives. So, to help you get started, here is a tool that supports both 30-minute and highly detailed assessments.