As of 2024, there are over 4.8 million live websites powered by Shopify. With a substantial 16.36% of the global e-commerce market share since 2023, Shopify has firmly established itself as a powerhouse in the realm of e-commerce. In the U.S. market, its dominance is even more pronounced, commanding about 28% of the e-commerce software market last June 2023. This impressive growth trajectory highlights Shopify’s effectiveness in providing businesses with the tools they need to succeed online.

We are absolutely delighted to announce that the Salesforce Partner Team has given their enthusiastic approval for Germain UX to be publicly listed on the illustrious Salesforce AppExchange platform. Following an extensive and rigorous review process that spanned an impressive 14 months, we are honored to become part of the exclusive league of top-tier applications featured on the AppExchange. This marks a momentous achievement for Germain UX, and we are eager to share this significant milestone with you.

Currently, there are about 1.13 billion websites around the world. Actually, 3 new websites are created every second. Even more so, it has become particularly powerful to pair a website with an ecommerce platform, thereby broadening customer reach and 24/7 accessibility. And this global e-commerce market is expected to total a whopping$6.3 trillion in 2023. 79% of shoppers already shop online at least once a month.

Artificial Intelligence (AI) is surely revolutionizing numerous industries. The AI market is projected to grow from $150 billion in 2023 to $1,345 billion in 2030, at a whopping 36.8% Compound Annual Growth Rate (CAGR). And at least 35% of companies are already using AI in their business, and an additional 42% are exploring it. However, the exhaustive list of AI business applications is still in the early stages.

Up until recently, machines mainly focused on analyzing large, existing amounts of data and finding patterns for a multitude of use cases. This is called “traditional AI.” But lately, machines have also started creating new content. And this is now known as “generative AI.” And given the rise of ChatGPT and its peers, generative artificial intelligence (AI) has quickly emerged as one of the most transformative technologies in recent years.

In this definitive guide, we present to you the “25 Essential Salesforce Monitoring Strategies for Optimal Performance and Security.” The health of your CRM environment is pivotal to your organizational success. From analyzing user activity to optimizing API usage, from monitoring data quality to fortifying compliance measures, we’re here to equip you with the tools and knowledge to thrive.

A customer journey is a complete experience a customer has with a business. It includes all customer interactions across channels and touchpoints, throughout every stage of the customer lifecycle – from awareness to retention and loyalty. Image Source: SuperOffice But what is the difference between the customer journey and the customer experience? The customer journey is what customers do at each step of the customer lifecycle.

Today there are about 2 billion live websites, but only 20% of them are active. Source: Hosting Tribunal And on average, internet users in the US visit 130+ web pages daily. Visiting websites has become a critical part of a person’s average day. In today’s accelerating digital world, your website is the face of your brand, your key sales generator, and, arguably, your leading marketing tool. Simply put, your website needs to be exceptional.

In Q2 2022, Forrester named Genesys as a leading journey orchestration platform, with the highest possible criteria in scalability, strategy performance, and nine other categories. Image Source: Forrester But what is Genesys all about? Founded in 1990, Genesys is a customer experience (CX) and call center technology that delivers proactive, predictive, and hyper-personalized experiences to deepen customer connections across marketing, sales, and service moments on any channel.

The data and analytics space is booming and changing how we analyze and use data across industries. According to Fortune Business Insights, the global big data analytics market is projected to grow from $271.83 billion in 2022 to $655.53 billion by 2029 (at a CAGR of 13.4%). This boom has only been further accelerated by the recent pandemic as industries are shifting to digital solutions to address expanded market opportunities.