Salesforce influences the productivity of entire organizations. That is why monitoring your Salesforce performance in a timely and professional manner is imperative. With GermainAPM’s help, your Salesforce response times and behaviors can be proactively monitored in many ways. Many enterprises depend on the mission-critical capabilities of Salesforce. One minute of downtime in your Salesforce app can cost you hefty.
As the world has shifted towards remote work in the wake of Covid-19, the need for remote management and monitoring tools has increased. Managed service providers (MSPs) use RMMs to provide off-site, automated and streamlined support to their clients for their IT needs. Having an efficient RMM can reduce workload and give MSPs a competitive edge over adversaries. So let’s take a more detailed look at what an RMM software can do and then a look at the best RMM software tools for MSPs in 2022.
Key Performance Indicators (KPIs) are measurable metrics that track a company’s performance against its key business objectives. And they are important for a variety of reasons.
Today’s systems are more distributed, dynamic, and complex than ever before – plus, users have more expectations. Also, the historical reliance on an operations team to monitor, triage, and/or resolve issues has become untenable as the number of services increased. This means that many of the tools that were well-suited before might no longer be adequate.
Only 29% of IT project implementations are successful, while 19% percent are considered utter failures (according to the Chaos report). Thus, organizations must take the time to assess, quantify, and communicate the costs, benefits, values, and ROIs of enterprise technology initiatives. So, to help you get started, here is a tool that supports both 30-minute and highly detailed assessments.
Customer satisfaction is about meeting customer expectations, customer delight is about exceeding them. Building customer delight into your product means going above and beyond simple customer satisfaction in ways that build a long-term emotional connection and loyalty towards your company. And customer delight matters.
Checkout optimization can increase conversions by 36% (according to Sleeknote). And if your company struggles with a high cart abandonment rate, you’ll have to work on enhancing your user experience by removing blockers that lead to your customers abandoning their shopping carts. And for that, you will need to leverage qualitative and quantitative user research.
Earning customer loyalty is in the interest of both shareholders and management. Companies at the top of their industries in NPS or satisfaction rankings for 3+ years, grow revenues roughly 2.5x as fast as their industry peers and deliver 2-5x times the shareholder returns over the next 10 years. And here are 4 strategies that can help your company achieve consistent growth in customer value:.
Customers no longer base their loyalty on price or product, but on the experience they receive. 86% of buyers are willing to pay more for a great customer experience (according to Super Office). So, to help you get started in actioning what your customers really need, here are 8 templates that address every part of the customer journey.
