Operations | Monitoring | ITSM | DevOps | Cloud

August 2023

The Top 4 Use Cases for Generative AI in Customer Experience

Up until recently, machines mainly focused on analyzing large, existing amounts of data and finding patterns for a multitude of use cases. This is called “traditional AI.” But lately, machines have also started creating new content. And this is now known as “generative AI.” And given the rise of ChatGPT and its peers, generative artificial intelligence (AI) has quickly emerged as one of the most transformative technologies in recent years.

6 Underutilized Ways to Use AI in Customer Service in 2023

Artificial Intelligence (AI) is surely revolutionizing numerous industries. The AI market is projected to grow from $150 billion in 2023 to $1,345 billion in 2030, at a whopping 36.8% Compound Annual Growth Rate (CAGR). And at least 35% of companies are already using AI in their business, and an additional 42% are exploring it. However, the exhaustive list of AI business applications is still in the early stages.

The 10-Step Guide To Your Online Presence with Squarespace

Currently, there are about 1.13 billion websites around the world. Actually, 3 new websites are created every second. Even more so, it has become particularly powerful to pair a website with an ecommerce platform, thereby broadening customer reach and 24/7 accessibility. And this global e-commerce market is expected to total a whopping$6.3 trillion in 2023. 79% of shoppers already shop online at least once a month.

25 Essential Salesforce Monitoring Strategies for Optimal Performance and Security

In this definitive guide, we present to you the “25 Essential Salesforce Monitoring Strategies for Optimal Performance and Security.” The health of your CRM environment is pivotal to your organizational success. From analyzing user activity to optimizing API usage, from monitoring data quality to fortifying compliance measures, we’re here to equip you with the tools and knowledge to thrive.