Operations | Monitoring | ITSM | DevOps | Cloud

December 2020

German research organization bids adieu to multiple management platforms using OpManager

GFK is Germany’s largest market research institute and the fourth biggest market research organization in the world. It has a global digital presence in over 60 countries, with around 120 offices, and has been providing consumer and market insights for over 85 years. How OpManager helped GFK GFK struggled to find the right solution while managing its data centers and relied on too many management platforms.

Protect your organization against Adrozek

Adrozek is a malicious browser modifier that, when installed on users’ machines, infects them with adware. This particular strain of malware has been making rounds since May 2020; according to Microsoft, it was at its peak in August, when as many as 30,000 computers were affected per day. Although classified as adware, Adrozek is also designed to collect information extracted from browsers by modifying browser settings and extensions.

Wake on LAN with IP address manager: A holistic approach to remote booting

Wake on LAN(WOL) has been a go-to solution for most network admins to ensure an uninterrupted IT resource. Aiding in remote booting of wired and wireless networks, WoL helps optimize energy usage even as it ensures your network resources are readily available. Enabling you to boot your machines on demand, and switch them to a low power mode when not in use, WoL saves you hefty power bills and helps you avoid the time-consuming manual task of restarting your network devices physically.

Request management in ServiceDesk Plus

Are ineffective #ITSM technologies or inadequate fulfillment processes standing in the way of your request management strategy? Reshape your #request_management approach with ServiceDesk Plus. With smart automations and an intuitive self-service portal, you can now stay on top of all service request tickets and deliver a better experience for your end-users.

Why do businesses need network mapping software?

Networks are rapidly becoming larger and more complex, with numerous different technologies playing into their expansion. Network mapping is increasingly important for network administrators tasked with handling these growing networks. Network mapping provides network admins with a visual map so they can check network performance, the status of connected devices, monitor the network, and analyse networks before initiating troubleshooting efforts.

ITOM basics: Process monitoring

Monitoring the performance of server infrastructure is crucial to any organization. While metrics such as health and availability will sometimes suffice for measuring overall efficiency, getting visibility into more details, such as the underlying processes, tasks, and scheduled jobs, is often crucial for not just identifying a performance problem but also isolating its root cause.

IT security under attack: Why are group memberships so crucial?

Security groups either make or break your IT security. Group memberships are responsible for administrative access in your your network and define access to other privileged resources and data on your domain. Ever wondered how a simple misconfiguration of a group membership could lead to a security incident? This blog elaborates the most common misconfiguration or security loopholes that can cause damage to the sensitive data in your network.

Five worthy reads: Decision intelligence for critical business moments

AI and analytics are playing critical roles in driving innovation among many businesses riding the digital transformation wave during this pandemic. Many business leaders realize that people are not wired to think exponentially, but incrementally in a linear world, unable to see the ripple effects of their actions. The pandemic has highlighted the enormous impact this has on the quality of decisions made, especially in the context of business.

Securing a distributed workspace: A cybersecurity checklist for long-term remote work

One of the lasting changes brought about by the COVID-19 pandemic is that it forced organizations to rethink the concept of a workspace. As remote work became inevitable, IT teams had to enable the secure transition to remote work almost overnight. Opening up offices, on the contrary, will likely be executed in planned phases. A United States Department of State advisory recommends that workforces return to an office in three phases, with the employees most at risk coming in at a later stage.

Remote troubleshooting made easy with Mobile Device Manager Plus

System administrators play a vital role in every organization’s IT department, and one of the key responsibilities they have is to troubleshoot employees’ devices in case of device issue or malfunction to prevent loss of productivity. With employees working from remote locations, especially now during the pandemic, troubleshooting can be challenging without the device being physically present.

How a mobile device management solution can help with securing devices in the digital workspace

The past decade has witnessed many organizations adapting to a digital workspace, replacing the traditional physical offices setups with virtual workplaces encompassing all the technologies that employees require to get their work done. Because of the pandemic, even companies that were once against the concept of a distributed workforce have now been forced to embrace remote work. Though a digital workspace offers a more flexible user experience for employees, it comes with its own set of challenges.

6 ways to use analytics to deliver an exceptional end-user experience: Part 3

Welcome back to the last part of our three-part blog series on how to leverage analytics to deliver an exceptional end-user experience. In the previous blog, we discussed how analytics can help you identify the process-level inefficiencies lurking in your request resolution process and how you can provide better self-service experiences to end users by understanding their requirements better using analytics.

5 effective IP tools for network discovery and troubleshooting

Inspecting complicated network issues shouldn’t require you to switch between multiple tabs and network records. Solving these issues often boils down to finding the IP addresses of a network entity. Be it a desktop, server, port, or some other entity, its IP address gives you much-needed insight into details like its asset tag, interface specifics, user, and device type. This information helps you get to the bottom of network issues, aiding in effective troubleshooting.

IT security under attack: A typical day in the life of an IT admin or security analyst

The job of IT admins and IT security analysts are, without a doubt, some of the most important jobs in any company. When things are running smoothly, it is easy for everyone to forget they exist. However, the moment things go askew, everyone points fingers at them. IT security professionals are expected to know everything. Most of them are self-taught and have learned on-the-job. Over time, experience has turned them into battle-hardened soldiers.

Vulnerability Management with ManageEngine Vulnerability Manager Plus

Vulnerability management is the cyclical process of identifying, evaluating, treating, and reporting on threats and vulnerabilities across your network endpoints. In this video, we take an in-depth look at the exhaustive threat and vulnerability management features of ManageEngine Vulnerability Manager Plus.

Why VPNs on mobile devices are a crucial part of securing access to corporate data

Securing access to business resources has always been of high priority for admins and IT teams. In the wake of the pandemic, workforces are more distributed than ever before, and 76 percent of global office workers state that they would like to work from home even when the pandemic is over.

Five worthy reads: Hyperscale: The path ahead for data centers and organizations

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn about hyperscale data centers, including how they function, and the considerations and challenges organization face in deploying them.

Adopting a BYOD policy amid the COVID-19 era

In the midst of the COVID-19 pandemic, even companies that had said no to BYOD have come to terms with it, as a fair share of remote work would not even be possible without such a policy. Pandemic or no pandemic, on-the-go data access has always enabled employees to get work done quickly and efficiently. It guarantees better communication with colleagues, improves customer service, and device familiarity brings employee satisfaction and increased productivity.

Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus

In this session of the #Masterclass: Advanced Series, we'll look at how enterprise service management (#ESM) works in ServiceDesk Plus. You will learn how to integrate and manage different instances for different business functions using ServiceDesk Plus' ESM features. Watch the video to learn the fundamentals of building your own enterprise service desk and running it efficiently with #ServiceDeskPlus.

CISA's recommendations on how to recognize and avoid email scams

Just as remote work has grown at an unprecedented rate across the world, so too have the number of email scams. Email is now the most popular attack vectors among adversaries. We've prepared a guide to help you understand the anatomy of popular email-based scams, how they work, and what you can do to avoid them. Key insights from the e-book.

How to secure your network from a Ryuk ransomware attack

Universal Health Services (UHS), a Fortune 500 company and healthcare services provider, has reportedly shut down systems at facilities throughout the United States after the Ryuk ransomware hit its network on September 27, according to an article on the Health IT Security website. What is Ryuk ransomware? Ryuk is a sophisticated ransomware threat that targets businesses, hospitals, and government institutions across the world.