Operations | Monitoring | ITSM | DevOps | Cloud

August 2022

S2E1: Designing flexible custom templates with ServiceDesk Plus - Masterclass 2022

Learn to craft dynamic templates with ServiceDesk Plus to handle various ITSM processes by collecting contextual information. Also, explore how you can build flexible forms using simple no-code mechanisms like field and form rules. Further, configure life cycles, workflows, SLAs, and loop in the relevant stakeholders to manage the complete life cycle of your tickets effortlessly.

S2E1: How to build dynamic templates with ServiceDesk Plus Cloud - Masterclass 2022

In this episode, we'll explore how IT service desk teams can save time and effort by creating customizable templates to handle various ITSM practices including incidents, service requests, problems, changes, projects, releases, and solutions. We'll also talk about simple, no-code techniques like field and form rules to make the templates dynamic and to streamline information collection from different stakeholders. Further, we'll explore how automations, workflows , SLAs and more can be connected to the templates to manage the complete life cycle of tickets effortlessly.

Keeping the lights on - The ITSM challenges conquered by the UK's national healthcare

Learn how the IT services team for National Health Service (NHS) Digital navigated smoothly through several disruptions caused by the COVID-19 pandemic. Attend this webinar to understand the takeaways of NHS Digital's experience through the pandemic.

ManageEngine OpManager MSP is now available in 9 more languages!

ManageEngine OpManager MSP is a reliable solution solely developed to help managed service providers with monitoring client networks and servers exhaustively. It has a wide range of out-of-the box features to help MSPs in their multi-client network monitoring journey. The ManageEngine team works hard to make products that cater to the needs of MSPs, which is why OpManager MSP undergoes regular improvements, because even the most feature-rich tools need tune-ups every now and then.

Tech talent management in the digital age

The Great Resignation, recession fears, and a worldwide pandemic have all had a massive impact on organizations' talent management strategies across the globe. Not wanting to settle for less any longer, people are more willing than ever to take risks and look for the most satisfactory opportunities. Nowhere is this more evident than in the tech industry. The rapid pace of IT modernization undertaken by companies in the last 2 years has created a huge demand for skilled tech professionals that is further compounded by rising salary figures in the industry.

Introducing OpUtils' IP Request tool

Are multiple IT operators accessing, utilizing, or managing your network address space? If so, then you might have noticed that one of the time-consuming network management tasks you are undertaking regularly, is allocating IP addresses to the IT operators. This is an inevitable task since, as your network scales with new physical components or technology implementations, your operators require new IPs to enable network connectivity.

5 best practices for optimizing IP address management

Ever discovered an IP issue only after an end user reported it? If yes, you are not alone! Many network admins without a proactive monitoring solution in place have to constantly deal with recurring IP issues such as IP conflicts and subnet overutilization. As simple as it sounds, IP address management can be a tricky endeavor without the right strategy and management tools. Managing hundreds of IPs across multiple subnets and supernets can be tedious.

6 features to improve your IT service delivery and profitability

In this session our product experts will showcase six key MSP-oriented features in ServiceDesk Plus MSP. Learn how features like request life cycle, resource management, and billing can help you increase your ITSM operational efficiency. Download this presentation to learn more about how ServiceDesk Plus MSP helps you deliver efficient managed services and get a higher ROI. Follow us on social.

How a global leader in car audio technology reduced its downtime by 40% in 8 months with Applications Manager

As a pioneer of audio electronics solutions for all in-vehicle communication demands, this organization has delivered an enhanced driving experience to more than 50 million vehicles across the globe. With over 60 years of experience, this organization has been a trailblazer in the audio electronics industry. It has been recognized by Guinness World Records, NASSCOM, and many more for its contributions to the world of audio technology.

Lightweight Directory Access Protocol (LDAP) decoded for beginners

If you are a beginner on your Active Directory (AD) learning journey, then you must have stumbled upon the term LDAP. It’s quite possible that you feel a little lost trying to understand this concept. The objective of this blog is to get you comfortable with LDAP and more confident about your AD learning journey. To begin with, let’s address the subject head-on! What is LDAP?