Getting MTTR to zero: the failed promise of observability
There’s an old cliche about sales and jobs to be done - no one wants to buy a drill, they need a hole… actually, they want a home with pictures on the wall. To get to that beautifully designed home, they will buy a drill, make holes for brackets that can support their various artwork and family photos, and progress toward their dream home experience. Similarly, no one wants to buy observability software. They want their mean time to resolve (MTTR) issues to be zero.
