PagerDuty Expands Generative AI Offerings and Enhances Analytics Capabilities PagerDuty
Operations Cloud's AI-generated runbooks accelerate automation efforts to drive cost optimization and efficiency for customers.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
August 2023
What's New: Enhanced PagerDuty Analytics for Faster Insights and Smarter Recommendations
Data has become the lifeblood of businesses, empowering organizations to make more informed decisions, drive innovation, and gain a competitive edge. McKinsey touts the benefits of adopting data-supported capabilities, referring to the various ways data is utilized to enable and enhance the functioning of an organization.
Democratize Automation with AI-Generated Runbooks
Operational efficiency is as critical within the IT and engineering teams as any other part of the business. Automating repetitive tasks and reducing escalations within and to these teams is of immense value. While automation saves time and boosts productivity, the complexity of developing automation can be a limiting factor and bottleneck. Generative AI is a paradigm shift here, in that it brings consumer-style simplicity to assisting in the development of enterprise-grade automation.
Routing Incidents with Event Orchestration
Have events that you know should go to one team or another based on set criteria? Stop bouncing those from team to team and immediately route them to the right person dynamically with Event Orchestration.
Suppressing Alerts with Event Orchestration
Some events are just informational. Do they need to wake you up or interrupt you from other work? No. Suppress them with Event Orchestration.
Add Notes to an Incident with Event Orchestration
Kick start your incident response with the right context. Populate incident notes with wikis, runbooks, or additional notes to reduce tribal knowledge and codify response processes with Event Orchestration.
Process Automation v4.16.0 Release Notes
Product Managers Jake and Forrest are back to share exciting new improvements in the 4.16.0 release of PagerDuty Process Automation. Big news in this release: your Process Automation Enterprise Runners can now access secrets from HashiCorp Vault services local to the Runner. Jake shows us how it’s done.
Notification Alternatives to SMS
Product Managers Abby Allen and Vivek Raj Saxena join Engineering Manager Girish Shankarraman to talk with Mandi Walls about the challenges and regulatory environment of SMS notifications. SMS is a popular notification channel for PagerDuty users but other types of notifications can get you important information faster.
Enriching Incidents with Event Orchestration
Event data isn’t always helpful. Instead of parsing this by hand and hoping you’re reading it right, enrich these incidents. Add key fields that tell you exactly what’s happening immediately with Event Orchestration.
Pausing Incidents with Event Orchestration
Some incidents resolve themselves without any intervention. Getting alerted for these incidents is just an interruption that you don’t need. Pause incident creation and only get alerted if the incident doesn’t resolve in the usual timeframe with Event Orchestration.
The Unplanned Show, Episode 11: Donnie Berkholz on ITIL, DevOps and Platforms
In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.
Three Teams That Can Use AIOps to Work Smarter, Not Harder
There isn’t a boardroom today that isn’t asking what AI and generative AI in application can help drive efficiency and accelerate their business. For organizations looking to capitalize on ML and automation to improve their efficiency during incidents, AIOps is a tangible, proven application thatproves to be an exciting opportunity for ITOps teams. As we’ve seen across market landscape evaluations, there are a number of ways that solutions can be implemented.
The Unplanned Show, Episode 10: Mitra Goswami on Generative AI
In this episode, Mitra shares a bunch of valuable insights in how to successfully adopt generative AI, from selecting use cases that deliver value, having foundational data infrastructure in place, to having design and privacy guidelines. Grab a paper and pen and take some notes!
Demo Roundup: What's new in the PagerDuty Operations Cloud, August 2023
Customer-impacting issues detected and reported by customers anywhere from 20% to 90%+! In this episode of our quarterly demo roundup, we'll see how to quickly take action on a customer-reported issue, with the help of #GenerativeAI and more great new capabilities in the PagerDuty Operations Cloud. Six of PagerDuty’s product managers give live demos.
3 New Updates to the PagerDuty Scheduling Experience
With the acceleration of cloud and digital transformation initiatives, enterprises are under pressure to adopt more agile, DevOps practices to be responsive to the business. But the increased complexity of digital systems and reliance on digital business only makes the cost of incidents more expensive.
PagerDuty Schedules: How to Add or Remove Teams from a Schedule
Learn how users with at least an admin base role can add or remove teams when editing a schedule.
PagerDuty Recognized in 12 2023 Gartner Hype Cycle Reports
While most of the world knows us for on-call management, we’ve been hard at work expanding the PagerDuty Operations Cloud to other areas like AIOps, Process Automation and Customer Service Operations (CSOps). Underscoring our commitment to redefining digital operations management for our customers, our commitment to R&D and delivering the best products and platform has resulted in PagerDuty being recognized in 12 distinct 2023 Gartner Hype Cycle reports across nine unique categories.
The Unplanned Show, Episode 9: James Urquhart on Flow Architectures
“All data is valuable when it’s generated, but the question is how fast does the value of the data decay?”
The Unplanned Show, Episode 8: Platform Engineering with Martin Van Son
In this episode, Martin Van Son provides a simplified definition of platforms in this context: a way for internal users to request anything from environments to deployments. The platform engineering comes in because someone needs to own stitching together and automating away all the complexity involved to complete that action. In the end, both the consumers and the creators save time. Furthermore, platform engineers have an opportunity to encode best practices and cost saving measures that are often forgotten when users are left to their own devices.
Getting Started with PagerDuty
In this video you will achieve a baseline understanding of what PagerDuty does and how to configure your PagerDuty account. To dive deeper into the PagerDuty platform, select relevant topics in our complimentary on-demand e-learning center at university.pagerduty.com. The PagerDuty Operations Cloud is essential infrastructure that detects and diagnoses disruptive events, mobilizes the right team members to respond, and automates workflows across your digital operations - so that your business moves forward, faster. Get started now!
Process Automation v4.15 Release Notes
What’s new in PagerDuty Process Automation? New configuration workflow for the secrets storage you’re already using! New IAM authentication in AWS! Jake and Forrest join Tiago and Mandi for a tour of what’s new in this release and a demo of the new features for AWS and secret storage.
Demo Roundup: PagerDuty Operations Cloud for Kubernetes
In this demo, Corbin Mills shows how to use the PagerDuty Operations Cloud to streamline and automate how a node failure is resolved. You’ll see how he uses event orchestration (in PagerDuty AIOps) to enrich an alert with pod names, and automatically runs a job to check the Kube API status, so that a responder has instant context. AIOps is also grouping and suppressing alerts. Then you’ll see how the responder can run more health status checks without the need to SSH into the environment or interrupt a co-worker for access.