In a world where organizations of all industries increasingly rely on digital innovation and experiences to create differentiation in the market, it has never been more critical to ensure the integrity of their operations are safeguarded against unforeseen outages and incidents. Operational disruptions today can have a major impact on brand reputation, create negative revenue implications and impact customer loyalty.

For modern enterprises aiming to innovate faster, gain efficiency, and mitigate the risk of failure, operational resilience has become a key competitive differentiator. But growing complexity, noisy systems, and siloed infrastructure have created fragility in today’s IT operations, making the task of building resilient operations increasingly challenging.

PagerDuty’s 2023 Holiday Shopping Report: Online shopping will be about the same as last year — top frustrations include poor digital experiences, security, shipping, and tracking issues.

It’s 2023. In today’s world, every company and individual, regardless of their industry, relies on software to increase productivity. Our users expect our technology to be available and reliable at all times. If your software serves businesses within a single country during regular working hours, they expect it to be available throughout that time. Easy, right?

Generative AI is forecasted to have a massive impact on the economy. These headlines are driving software teams to rapidly consider how they can incorporate generative AI into their software, or risk falling behind in a sea-change of disruption. But in the froth of a disruptive technology, there’s also high risk of wasted investment and lost customer trust.

Today is an important day for us at PagerDuty, and for the larger ecosystem of incident management. We’ve signed a definitive agreement to acquire Jeli, a standout player in the incident management space. This deal represents a strategic alignment of visions, technologies and goals that will have a lasting impact on the industry and our customers.

Effective incident response plays a critical role in maintaining smooth operations at organizations of all sizes. When built up correctly, operational resilience–that ability to bounce back quickly after failure–can act as a shield that guards your customer experience, ensuring that even when incidents inevitably happen, you’re back online in no time.