Helpdesk

The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

Stop support tickets in their tracks with Jira Service Desk and Statuspage

Jun 25, 2018 By Blake Thorne In Statuspage

Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a way of sending these teams an avalanche of duplicate tickets. During a service interruption, tickets start flying in, the team can’t keep up, and end users have a bad experience made even worse.

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Mission To Mars

Jun 22, 2018 By ServiceNow In ServiceNow

Take one giant leap for developerkind with the CreatorCon Mission to Mars. Participants solved programming challenges for traveling to Mars and establishing a colony while learning about Automated Test Framework, Metric Base, and IntegrationHub with IoT devices and bots.

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Now on Now: ITOM

Jun 12, 2018 By ServiceNow In ServiceNow

Learn how ServiceNow uses its own IT Operations Management solution to reduce P1 and P2 incidents by 67%.

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Auvik integrates with ConnectWise

Jun 11, 2018 By Auvik In Auvik

Auvik integrates with both the ConnectWise Manage PSA and ConnectWise Automate’s endpoint RMM to give you full visibility and control of a client’s IT environment. With Auvik’s ConnectWise Manage PSA integration you can sync Auvik alerts back and forth with ConnectWise Manage tickets, and sync Auvik network inventory into ConnectWise Manage.

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ManageEngine Launches Microsoft Outlook Add-In for ITSM Teams

Jun 6, 2018 By ManageEngine In ManageEngine

Company Also Provides Actionable Messages for Microsoft Office 365 Users in IT Service Desk Teams.

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Helpdesk Productivity Hacks for eCommerce Businesses

Jun 1, 2018 By Freshservice

When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.

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Knowledge18: CSM Topic Keynote

May 18, 2018 By ServiceNow In ServiceNow

VP and GM of Customer Service Business Unit at ServiceNow: Abhijit Mitra - Customer Service topic keynote on Tuesday, May 8: How to Differentiate with Amazing Customer and Agent Experiences.

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