The latest News and Information on IT Service Management, Service Desk and related technologies.
As you may have heard, Ivanti was selected by the National Institute of Standards and Technology’s (NIST’s) National Cybersecurity Center of Excellence (NCCoE) to participate as a collaborator in its Implementing a Zero Trust Architecture project.
Access to any airport is tightly governed. When you’re one of Europe’s busiest airports and a high-profile piece of national infrastructure, you cannot have unauthorized people wandering about. At Copenhagen Airport, we have more than 20,000 people cleared to access the airport. These might be security staff, baggage handlers, IT service providers, catering teams, and others. As the airport has grown, so has the number of on-site workers.
I recently spoke to the IT Director and Head of End User Computing at a leading healthcare company who implemented Salesforce globally across their entire employee user base 9 months ago (before later becoming a Nexthink customer). She told me their Salesforce licensing model was similar to others you’ll see in market: a set of base licenses and then selected add-ons based on employee roles – with some at no charge and others priced ala carte. Her problem? License metering.
Workflow management tools can have a tremendous impact on team performance. Is your team failing to live up to expectations? Do you have a clear plan to drive productivity and improve customer satisfaction? If you’re struggling to get more from your team, we would recommend implementing StartingPoint into your operations for a streamlined workflow. When it comes to finding a comprehensive solution for workflow automation, StartingPoint ticks all the boxes.
IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes. Combining IT Service Management (ITSM) and IT Operations Management (ITOM) can help you prioritize operations efficiency while delivering the best service to your employees.