AppDynamics and ServiceNow have been working together for many years to support our mutual customers. The first version of our alliance (version 1) included the integration of the AppDynamics flow map and application topology into the ServiceNow Configuration Management Database (CMDB). In version 2, we added support for IT operations-specific use cases such as ServiceNow Event Management.

In today’s fast-paced working environment, employees tend to rely less and less on IT departments. The use of workplace technology has never before been this accessible and essential and employees are increasingly confident that they can work independently from IT to decide on their own external tools and solutions.

There’s a disconnect between business leaders and IT. As noted by a 2017 Forrester study conducted on behalf of Nexthink, just 36% of business users “think IT is aligned with the needs of the business,” even though technology services are now embedded into every aspect of enterprise culture, from mobile device use to wifi access to cloud computing.

Organizations need better network oversight. According to Information Week, recent data predicts “wasted” cloud spending on services and applications that aren’t fully utilized will reach $21 billion by 2021, while CIO points to Gartner research that suggests 30 to 40 percent of IT spending in large enterprises is actually funding shadow IT.

The transition to Agile development and continuous deployment has resulted in the DevOps movement to break down organizational walls. While there are many benefits to this approach, some best practices of traditional IT Service Management (ITSM) have been lost in the transition. Which ITSM processes and controls are still relevant and how can you adapt them to the new agile world?

There’s a job description you don’t see often, but unfortunately, it’s much closer to the truth about what companies are truly looking for these days in an IT manager. Technology has taken over the workplace.