This is an unprecedented time for each one of us. Every organization wishes to continue providing value to their customers despite the current situation. We’re all ready to go that extra mile to achieve whatever is possible in this digital age. Organizations around the world are fully committed in maintaining their business operations at optimum levels. There are certain tools or software that can assist you in this process.
Enterprises are facing new challenges not just in terms of staying relevant in the market and customers but also in controlling internal organizational chaos. Over the years, there have been a number of frameworks and models that were consistently being rolled out to assist enterprises to declutter operational and organizational challenges, streamline enterprise services and service delivery, and identify loopholes and fix them.
So many aspects of our business & lives are under pressure right now due to the global pandemic. In the middle of all this, IT infrastructure still remains the backbone of the smooth business operations. Motadata is committed to helping individuals like you & your organization to get through these tough times. We are in this together. We can do this together. People in IT are always busy. Now your firefighters are working from home, you would not want to bother them for redundant tasks.
There are some really crucial metrics that are valuable in terms of the insights they offer. Such metrics include user logins, application throughput, network usage and more. Ironically however, some of these metrics are also the ones that are the most variable, having definite valleys and peaks depending on specific times of a week and because of this, it becomes invariably difficult to set up thresholds for analysis and investigation.
ITSM is a hot topic for people who manage IT infrastructure. There are new developments coming out every few months that tend to show where the industry is headed. ‘Automation’ has been all the craze for the past few years, yet it is still quite relevant even today. Then there is ‘digital transformation’, another significant industry jargon that gets thrown around a lot. Last year was all about the release of ‘ITIL V4’ – a major step towards the future.
When it comes to IT Services, their whole world revolves around offering technology solutions with support and management. For these companies, it has become important now, more than ever, to modernize their workspaces and make the shift with IT digitization to effectively manage complexities like maintenance, security, scalability and resilience. While digital transformation may sound great in theory, in practice, it presents some unique concerns for businesses.
Nothing’s worse than getting a call from the users that the network is down. Too often, IT lacks the visibility they need to get before performance issues arise, meaning you’re in the dark until a user or customer calls to complain. Once an outage happens, the clock is ticking. And the more time you take to understand and resolve the issue, the more it costs you: in terms of customer dissatisfaction, and also staff time & lost productivity.
As an IT leader, it’s important to step back, sometimes, and view what you can do better with your service desk. Because small issues and inefficiencies can easily add up to day-to-day chaos. In organizations where IT services are aligned with business objectives, they are more likely to make investments in new technologies like AI & ML. Periodic reviews will make sure that the alignment stays. Here we are going to look at some areas where putting efforts can yield significant result.
AI Ops is about enabling developers, program managers, service engineers, website reliability engineers etc. to efficiently build as well as run online services or applications at scale with AI & ML techniques. AI Ops is expected to help improve service quality. customer satisfaction, enhance technology productivity, and reduce cost. With hype all around the world regarding artificial intelligence, IT leaders are sceptical whether it will actually be useful to them or will it add to their costs.
A service desk is the nerve center for all activities related to IT service delivery. It’s at the forefront of all interactions an organization has with its requesters. Implementing a service desk involves processes, workflows, and domain knowledge. That’s why most people stick to a framework when setting up a service desk. Learn more about the most popular ITSM framework. A service desk comes with numerous challenges that can be overcome if you are aware of the best practices.
