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7 Incident Communication Templates (+ Best Practices)

In today's tech world, clear communication during incidents is crucial. Whether it's a small issue or a major outage, how you communicate with stakeholders can build trust and speed up resolution. This post explores the essential elements of incident communication templates, providing a straightforward guide to crafting clear and concise messages. From planned maintenance to critical system failures, we'll cover a range of templates for different situations, so you're prepared for anything.

Website Maintenance Plans: Checklist, Tools, Reviews & Cost Breakdown (2025)

While most businesses invest heavily in website creation, many overlook the ongoing website maintenance plans needed to keep their digital presence performing at its peak. Data from recent studies reveals a harsh truth: 88% of online consumers won't return to a website after encountering technical issues or outdated information.

6 of the Best Workflow Automation Softwares

With the rise of learning machines and artificial intelligence, the need for improved workflow within both small and large organizations is evident. Many industries turn to workflow automation software to help them, but what is workflow automation, and how does it benefit organizations? Workflow automation software takes advantage of technology to transform manual tasks, such as data entry into automated processes.

Decoding devices with DHCP fingerprinting for smart IP address assignment

In today’s dynamic network environments, where countless devices—ranging from laptops and smartphones to IoT sensors and smart appliances—connect and communicate, efficient IP address management is critical. Ensuring each device receives the right configuration not only optimizes network performance but also improves visibility and control. However, identifying these devices accurately can be challenging, given the diversity of operating systems, hardware, and vendors.

Incident Management Beyond Alerting: Utilizing Data & Automation for Continuous Improvement

Managing incidents effectively is not just about responding to alerts; it’s about building a resilient system that thrives on continuous improvement. Modern organizations operate in complex environments where even minor disruptions can escalate into major issues. This calls for a proactive approach that leverages data and automation to optimize the entire incident response lifecycle.

Best practices for cloud-based network monitoring

When cloud adoption grew rapidly in the early 2010s, businesses started facing new challenges. Managing distributed systems, monitoring cloud-hosted applications, and ensuring network performance across global infrastructures became more complex. This shift in how businesses run IT operations creates a clear need for cloud-based network monitoring tools that can give you real-time insights into performance, security, and overall system health.

The Road to Autonomous Networks: Redefining Connectivity with AI and Automation

In today’s hyperconnected world, networks are the backbone of every digital operation. From powering seamless video calls to securing massive e-commerce transactions, networks are at the heart of modern business. However, managing these networks is no easy feat. Complexity has surged as organizations adopt hybrid clouds, IoT devices multiply, and data demands grow exponentially.

The Contradictions of VDI: Is Your Investment Delivering the Desired Performance?

The promise of Virtualized Desktop Infrastructure (VDI) is deeply compelling - by virtualizing desktops, businesses can simultaneously give employees more flexibility and improve their productivity, while also reducing costs. However, despite significant VDI investment, too many organizations are still unable to realize these promised benefits.

A Developer's Holiday Wish List for the CTO

As the year draws to a close, it’s the perfect time to reflect on achievements and set sights on what could make the next year even better. For engineering teams, this season is an opportunity to dream of the tools, practices, and culture shifts that drive engineering excellence in the year to come. Cortex|