Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in BMC due to a break in the workflow.
In our feature session for the current Enterprise Alert release, we were asked if it was possible to make the on-call page available to every employee regardless of whether they have a user account in Enterprise Alert or not. This option has existed in Enterprise Alert for a long time, but admittedly it is not very well documented. So I would like to take this opportunity to show you what the on-call overview can offer you and how to share the on-call page.
With the release of Enterprise Alert 9, not only have our capabilities for tighter integration with almost any source system imaginable been massively expanded, but our front end has also received some much requested updates. Among them are our multi-team schedules. These allow – especially for international companies – a simple and clear planning of readiness of several teams across different time zones.
Our Azure Monitor connector provides seamless 2-way integration of Enterprise Alert 9 with Azure Monitor. Once added to your Enterprise Alert instance, the connector will read your Azure Monitor alerts fully automatically and trigger alert notifications, e.g. to your team members on duty. It also synchronizes the alert status from Enterprise Alert 9 to Azure Monitor so that if alerts are acknowledged or closed, this status is also updated on the according alert in Azure Monitor.
Over time, Enterprise Alert continues to grow and more and more teams are starting to benefit from Enterprise Alert’s reliable alerting. As part of this process, Enterprise Alert almost always becomes a central component of the NOC and has practically trained the NOC admins. For this reason, here in support we rarely have the pleasure of presenting the features of our alarm center.
Enterprise Alert is constantly evolving to provide our customers with new ways to implement event sources and use new features. With version 9, several new features have been implemented that make it easier for customers to create alerts for specific processes and events. These include the new “Website Monitoring” event source.
Enterprise Alert is constantly evolving to provide our customers with new ways to implement event sources and use new features. With version 9, several new features have been implemented that make it easier for customers to create alerts for specific processes and events. One of them is the new event source “Alert Timer”.
A few days ago I had an insightful conversation with one of our customers who inspired me to write this blog. He, like so many other customers, was facing the problem that his Enterprise Alert management overhead was increasing with each new team he added, as he had been managing resources such as event sources, notification channels and alert policies for the new teams as well. His question to us, therefore, was whether he could not also put these management tasks in the hands of the teams.
The REST API in Enterprise Alert 9 has now been extended with a 2-way functionality. This allows to call webhooks or REST endpoints from third party systems on alarm status changes (acknowledge, close). Thus, in Enterprise Alert 9, it becomes child’s play to establish a 2-way integration with almost any REST enabled third party system.
In recent times dark viewing mode for websites has gained a lot of popularity from users worldwide. This does not just apply to your favorites sites, but also for those applications that you rely on day in and day out. Enterprise Alert is no exception. We have heard your requests and are happy to announce that Enterprise Alert 9 now has a dark mode! In the footer of the Web Portal, there is now a Dark toggle. This theme will instantly change your viewing experience between Classic and Dark.
