Today’s fast-paced digital world can lead to system breakdown and disruptions that strain organizational resources. What truly distinguishes successful organizations is their response when problems occur. Incident management serves this function. At its core, incident management involves teams managing unexpected disruptions quickly with minimal impact to users or business operations. The process is like a safety net that prevents further problems from developing into trust issues.

The rapid evolution of technology profoundly impacts network infrastructure monitoring. New technologies such as containerization, microservices, and serverless computing introduce complexities that require monitoring solutions to adapt. The shift to DevOps practices, where development and operations teams collaborate closely, emphasizes the need for real-time monitoring and feedback loops to ensure continuous integration and delivery of applications and services.

Imagine this: You’re a doctor. Your patient is a colossal network of computers, servers and cables, all intertwined and humming with activity. Your job? To keep an eye on this complex entity’s vital signs, ensure it runs smoothly and intervene when things start to look a little off. Welcome to the world of network monitoring and the role of network administrators.

SolarWinds is a trusted name in the world of IT management. This comprehensive suite of tools is designed to help organizations manage, monitor and troubleshoot their IT infrastructure. Solarwinds encompasses several capabilities, including network performance monitoring, systems management, IT security, database management, and IT helpdesk. Still, many SolarWinds replacements exist for IT teams looking for an alternative.

In the dynamic landscape of IT operations, incidents are bound to occur. Incident management is a structured and proactive approach to address and resolve these unexpected events promptly and effectively. It forms a crucial component of IT service management (ITSM), ensuring smooth operations and minimizing the impact of incidents on an organization’s productivity and customer experience.

henToo many alerts are frustrating and have an even worse trickle down effect on IT teams. When alert deluge turns to alert fatigue, critical issues may be ignored. But seasoned IT pros will tell you that receiving no alerts causes even greater distress. When monitoring tools go silent, user complaints are sure to follow. Even with Netreo’s high-value, intelligent alert management capabilities, issues can go undetected from time to time.

From communication and collaboration to data storage and sharing, networks are critical to almost every business operation today. Thus, monitoring the reliability and security of your network infrastructure is more critical than ever. Network monitoring entails observing and analyzing network traffic to identify issues, optimize performance, and ensure security.

One of Netreo’s hallmark features is automated device discovery, onboarding and configuration. When you first fire up Netreo, it searches your entire infrastructure to identify and add devices for your monitoring needs.

When you’re monitoring an enterprise IT infrastructure, alarms and troubleshooting go hand in hand. Sure, Netreo automatically resolves a number of incidents that trigger certain alarms and helps you triage the rest. But what about those times when alarms go hard/critical and take longer than expected to recover? For example, a customer has an open incident for a service check, threshold or a host down that went critical.

To wrap up Q2, our Product Roundup highlights our more exciting Netreo UX and product enhancements, plus gives you a glimpse into what’s in store for the rest of 2023. Thanks for your continued support, and don’t forget to submit your ideas for improving Netreo through our in-product suggestion portal.