To maintain effective Microsoft Teams performance, you must first understand two things: the metrics that define an optimal Microsoft Teams performance and where your Teams performance currently ranks against those metrics. By establishing a Microsoft Teams service quality baseline for your business, you can determine what is normal in terms of performance, and what isn’t. More importantly, you can identify where and when your focus should be to improve the overall user experience.

It’s one thing to be using Microsoft Teams. It’s entirely different to have your users running Teams efficiently. From dropped calls to lags in response time to jittery video connections – Teams isn’t without its daily problems. And yet, you’re being held responsible to not just make sure Teams is up and running but to also improve the quality of the user experience and overall business productivity.

The effects of remote work go beyond an employee trying to remain productive and stay connected to their team. The organization’s IT team must deal with a host of challenges that stem from trying to keep everyone effectively connected to a network when there are things such as different internet service providers and routing paths to contend with. Another challenge faced by IT is the influx of ‘poor call quality issues because of the varying internet connections, equipment setups, etc.

It’s no secret that the modern era in which we live and work must fulfill an ever-increasing demand for digital transformation, especially when it comes to business. Microsoft Teams’ growth over the past year has been exponential, and while many companies rely on Microsoft 365 for their business continuity, very few of them have the tools to manage and support these services internally.

In the past year, Microsoft Teams has become one of the top videoconferencing and telecommunications platforms that have helped keep businesses productive throughout this global pandemic. Pivoting to remote/hybrid work environments in the long term is more easily achieved with a service like Microsoft Teams, which makes ensuring and maintaining optimal service on your end that much more important. Behold the key to help improve business productivity and optimize your Teams performance.

The ability to work from anywhere is a great concept but isn’t without specific challenges to navigate, especially for the IT teams of an organization.

Maintaining business continuity when an issue arises has proven to be a challenge many organizations struggle with. A global pandemic being thrown into the mix in Q1 of 2020 (one that many businesses are still navigating through) introduced a new set of problems for both service providers and businesses reliant on those services.

When it comes to business, having a productive IT team means enhanced productivity. Understanding that productivity is a direct result of a good user experience is crucial. In this blog, we will examine what constitutes a good user experience and how experience level agreements for Microsoft 365 are becoming a business expectation. An effective Experience Level Agreement is a combination of different data sources.

The success of a business is dependent on two key components: a quality product/service that is being offered and a team that can market and communicate about that product/service effectively. However, that team needs to first be able to communicate with each other to brainstorm and strategize. With many businesses still working on a remote or hybrid model because of the global pandemic, digital communication has become an invaluable part of productivity.

Enterprise Management Associates (EMA) recently developed a report examining the business case for IT end-to-end observability and control and delved into how digital experience management was at the intersection of Microsoft 365 services and IT. Below you will find some excerpts from their report that detail how Martello solutions are able to use digital experience monitoring to provide Microsoft 365 service excellence to our clients.