You need ways to bring your distributed teams together. That’ll be one of the reasons that you chose Microsoft Teams. It’s a brilliant comms and collaboration platform for connecting your people. But, when it comes to classic telephony, does it stand up to the competition? Basically, yes. And here’s how. To be able to use Teams for traditional corporate telephony, businesses must link their Microsoft Phone System to a virtual PBX hosted by Microsoft in the cloud.

We always say we’ll stick by them, and then once early February rolls around we’ve probably long forgotten the promises we had made in the cold light of the new year. But, if you want to make your business’ Microsoft Teams service quality the best it can be – you need to make some changes (and stick to them).

As we head towards the end of 2022, we find ourselves reflecting on the past year and those who have helped to shape our business. In our small way of giving back, we have made a donation to the Red Cross on behalf of our global customers, partners and employees so that they can continue to rapidly respond to emergencies or emerging humanitarian needs anywhere in the world. Below we have curated a list of the year’s developments that have helped us bring more value to our customers and partners.

Microsoft Teams Phone is a powerful collaboration and communication tool, making the use of Teams easier and more flexible than ever. Many businesses want to grab the benefits of an easy-to-manage platform that flexibly supports the complexities of their existing operations, incorporating PSTN calling. But before you dive in, what are the key things you should know?

Like any piece of tech, sometimes things can go wrong on a Microsoft Teams call. But, as a business, you want to maintain productivity at all times, through a positive user experience, that isn’t impacted by drops in service. Having coverage when it comes to Teams might seem like a ‘nice to have’ but it’s actually a lot more than that when it comes to Microsoft Teams quality of service. You wouldn’t skip insurance, after all.

Microsoft does a great job investing in its network, to the point where it has the second-largest reach of any business in the world. Tapping into that connectivity, and the partner telcos who help make it happen, is a big factor in getting the best Teams service quality available.

Over the past three years, the Microsoft Teams environment has become the de facto voice communication tool for a large percentage of organizations. But with many companies having implemented their Teams setup rapidly in the face of a dramatically changing business setting, some IT teams have been struggling to know how to get the most out of their Teams environment.

The person speaking to you can only hear a sort of robot voice and the dreaded pixilation of your face on a video chat has descended on your important call with your team or, much, much worse, with a VIP client – does panic set in? Well, if your IT team doesn’t have a good way to boost Teams call quality then yes. Inconsistent Teams call quality is a problem plaguing businesses in every sector, and it’s an issue that can have a real negative impact on an organization.

If your business relies on Microsoft Teams to keep employees connected and productive, it is highly likely that some portion of your user base is experiencing problems such as delay or failed calls every day. If this is a surprise to you, you may be wondering what the impact of this is on your business. In the second edition of our blog series, we look at how to measure the impact of these undetected issues, and the Microsoft Teams ROI of implementing solutions to detect them more proactively.

Microsoft Teams has become a critical communication and collaboration tool for thousands of enterprises around the world. Teams is keeping today’s hybrid workforce connected and productive through video and voice calls, chat and connectivity to other Microsoft 365 applications like Outlook and SharePoint.