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Frequently Asked Questions about Incident Management

Incident management is all about efficiently handling and resolving disruptions in IT services or business operations. It involves spotting, analyzing, and fixing any event that interrupts or could potentially disrupt critical services. The goal is to minimize downtime, keep service quality high, and ensure business continuity. This process includes documenting everything for future reference and improvement, helping organizations learn from past incidents and develop better response strategies.

How To Effectively Manage Remote Operations

With most businesses having to operate remotely today, there is a special set of challenges to be understood. Effective management of remote operations requires clear communication, the right technology, and a deep understanding of team dynamics. The article will look at some key strategies for successfully managing remote teams and ensuring operational efficiency, even when your workforce is spread across different locations.

The Hidden Costs of Ignoring Your Online Reputation

Your online reputation is more than just what people say about you on the internet. It shapes the way customers, partners, and even future employees see your business. Ignoring it can cost more than you think. Whether you're a small local shop or a multinational company, your online presence can make or break you. Think about it. When was the last time you made a purchase without looking at reviews or checking the company's reputation? Studies show that 91% of consumers read online reviews before making a decision. If they come across negative feedback, most will simply choose a competitor.

What is Resilience Testing: The Ultimate Guide

Today’s complex, dynamic applications demand rigorous resilience testing. A common hurdle is accurately mimicking real user behavior. This post discusses a possible solution: production traffic replication (PTR), a technique that captures actual user interactions to enhance chaos testing, and the principle of intentionally introducing failures to evaluate application recovery.

Connect to PostgreSQL Database Using psql, pgAdmin, and PostgreSQL Client Tool

This article will be useful for those who have already installed PostgreSQL on personal computers. In case you still haven’t, this blog post will come in handy. Now, we will focus on the most popular ways of accessing the PostgreSQL database on Windows. We will describe the PostgreSQL connection options using psql, pgAdmin, and fast and convenient dbForge Studio for PostgreSQL by Devart. Moreover, here you will find the instructions on connecting to local and remote PostgreSQL servers.

New API endpoints for deployments

This enhancement is part of Raygun’s 12 Days of Christmas 2024. Over the next few weeks, we’ll share daily updates on bug fixes and feature improvements inspired by feedback from you, our customers. These are the small but impactful changes you’ve asked for, designed to make Raygun faster and easier to use. Check back tomorrow for the next update and see how we’re leveling up your experience one day at a time! Our special thanks to Andrew from the U.K.

Debug Faster & Smarter with Session Replay

As developers, we know that debugging can be a time-consuming process. Hunting down elusive bugs or trying to reproduce an issue based on vague user reports can turn a simple fix into an hours-long journey. While leveraging logs, metrics, and tracing to reproduce locally or try to understand what happened can help us identify a root case, we’re often missing a critical component to truly being able to understand the impact on our users.

What is the best IT alerting software for 2025?

In the fast-paced world of IT, having a reliable IT alerting software is crucial to ensure swift issue resolution and minimal downtime. The right IT alerting software not only notifies you of critical incidents but also ensures that your team is equipped with tools to respond promptly and effectively. For 2025, we’ve evaluated the top IT alerting software based on features, usability, and a strong focus on mobile app capabilities.