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Cloud Infrastructure Means Shifted Responsibilities

The shift to cloud infrastructure does not remove the need for infrastructure management and administrators but rather necessitates a shift in their responsibilities. Cloud infrastructure has grown to be a ubiquitous part of the modern software industry. This is an amazing growth when you realize that Amazon did not announce Amazon Web Services, starting with Elastic Cloud Computing (EC2), until 2006.

How a Telecom Software Company Ensured Service Uptime with Network Monitoring

When you have millions of customers dependent on your connectivity & communication services performing with best possible efficiency, having network downtime because of any device failure is totally unacceptable. One of our customers is a proprietary global telecommunications vendor which designs, builds as well as manages data networks for telecoms all around the world.

PHP Memory Leaks, How to Find and Fix Them

Memory leaks can happen in any language, including PHP. These memory leaks may happen in small increments that take time to accumulate, or in larger jumps that manifest quickly. Either way, if your app has a memory leak, sooner or later it will cause problems. The source of and solution to PHP memory leaks aren’t always obvious, so you may need to try a few strategies before you eliminate the problem.

Citrix Admins can now track Citrix Connection Quality without Needing any Client Software

Citrix technologies are often used by remote employees or collaborators to access corporate applications and desktops. Citrix access is session oriented – a session is established at logon time and a connection between the client and the server/desktop being accessed is maintained for the duration of the session. User access to Citrix apps and desktops is highly interactive – mouse clicks, keystrokes, etc. all have to go from the client to the server/desktop to be processed.

Ten Reasons Why MSPs Choose OpsRamp for Hybrid IT Operations Management

OpsRamp’s recent survey found that 91% of IT operations teams were looking to increase spending with managed service providers (MSPs). The major reasons for working with MSPs to monitor and manage hybrid infrastructure were technical expertise (63%), security know-how (52%), and cost optimization (50%).

Through the crisis: Nexthink customer stories (AXA IM)

For a lot of Nexthink’s technical professionals, 2020 has been one of the most challenging and rewarding periods of their professional lives. Our customer base was impacted globally by COVID-19, and we were honored to be able to support them whenever and however we could, working closely to leverage their existing investment, as well as developing and distributing tailored services for those that needed them.

Hospital's IT Almost Wastes $900k on Hardware

After working in enterprise IT for over 20 years, I’ve come to the realization that most departments suffer from the same underlying contradiction. By nature, we IT professionals are a logic-seeking, detail-oriented bunch. Much of our work can take months, if not years, of meticulous planning and research. We find comfort in gazing upon complex, multi-colored scrum boards and searching for answers to problems that any sane person would avoid.

Service-Aware AIOps and finding answers to the question of 'what can I automate?'

Based on our interactions with buyers evaluating vendors in the AIOps market, much of what we’re hearing chimes with this quote - “What will AI allow us to automate? We'll be able to automate everything that we can describe. The problem is: it's not clear what we can describe.” Stephen Wolfram, computer scientist and physicist.

How to perform simple testing of critical network assets state

Certain changes in services or devices can often be misheeded; failure to recognize even subtle changes can later result in unpleasant consequences. Below we list several examples of such incidents; the checks described are rather lightweight and can be run frequently for critical network assets. The cases below assume that any change in current device’ state should be treated as security issue.

The essentials of monitoring AWS Elastic Load Balancing

AWS Elastic Load Balancing (ELB) dynamically distributes incoming application traffic across multiple EC2 instances and scales resources to meet traffic requirements. Elastic Load Balancing helps optimize the performance of various web and mobile applications by identifying failing EC2 instances before they affect the end-user experience.