NOC, or network operation center, processes have been set in stone for decades. But it’s time for some of these processes to evolve. Digital transformation and the cloud era have led to the rise of DevOps, and with it, service ownership. Service ownership means that developers take responsibility for supporting the software they deliver at every stage of the life cycle. This brings development teams closer to their customers, the business, and the value they deliver.

As a busy executive, taking time to attend an event and listen to sessions is a luxury. And yet, I know that many of my best breakthrough ideas on how to lead my teams have come from taking those moments to tune into new ideas. The challenge is figuring out where the hidden nuggets of wisdom are buried in a mountain of content.

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, as well as Community & Advocacy Events updates. We continue to help customers automate everywhere to optimize cloud operations and reduce the amount of issues escalated to other teams.

In order to respond in real-time to urgent, critical digital incidents, on-call responders must be able to take action from anywhere. But when on-call responders become overwhelmed with alerts, they often just “ignore them” because they cannot tell the difference between a real alert and a false one.

If you’re familiar with PagerDuty, you probably associate it with alerts about technical services behaving in ways they shouldn’t. Maybe you yourself have been notified at some point that a service wasn’t available, was responding slowly, or was returning incorrect information. That’s the common use of a service in the PagerDuty platform.

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include PagerDuty® Process Automation, our Partner Integrations and App Ecosystem, as well as Community & Advocacy Events updates. We continue to help customers automate everywhere to optimize cloud operations and reduce the amount of issues escalated to other teams.

PagerDuty has an Early Warning System (EWS) model which helps the Customer Success and Sales departments ascertain the wellness of existing PagerDuty customers based on product usage and external business factors. This Early Warning System model has become critical infrastructure and the first line of defense in identifying poor product usage that could result in account churn.

As explained in the earlier “What’s ITOM?” blog, there are various definitions of IT Operations Management (ITOM). This variation has a knock-on for everything related to ITOM, including the relationship between ITOM and DevOps. This issue is further complicated when people and organizations have different views of what DevOps is and isn’t. Hence, we must start with a single definition for ITOM and DevOps.

This is an increasingly popular question for IT professionals. In part, this is driven by the need for organizations to use IT Operations Management (ITOM) in conjunction with more traditional IT service management (ITSM) because of the ever-increasing reliance on technology to enable business operations and outcomes. To help with your understanding, this blog explains what ITOM is, why it is needed, and what it entails.

Does your team deal with too much noise? Does your heart sink a bit when you think about how much your rulesets have sprawled in order to manage your event processing needs? That’s why we released Event Orchestration earlier this year to help teams reduce the amount of manual work that goes into event management. Event Orchestration is the next evolution of our Event Rules feature set, which helps to route, enrich, and modify events on ingest to remove noise and automate processes.