Incidents are inevitable. From software failures to service disruptions, unexpected events can disrupt the smooth functioning of systems and processes, causing frustration for users and impacting business operations. However, what separates successful organizations from the rest is not the absence of incidents, but rather their approach to handling and learning from them.

Check out the latest StatusHub updates and features, including improvement of the recurring events scheduler, updated service status widget appearance and more for the first quarter of 2024.

If you’re in banking, you know the drill. Adhering to stringent EU regulations is a standard practice. This involves undergoing extensive audits, closely managing IT assets, maintaining your CIA (Confidentiality, Integrity, Availability) rating, conducting and responding to fire drills, and establishing continuity plans. So far, nothing new, and if you’re in other highly regulated environments, you know that these measures are commonplace.

MSP pricing is a topic we frequently get questions about. What pricing models should be considered? How much should Managed Service Providers (MSPs) be charging per user? In this post, we’ll answer those questions by digging into how MSPs can make their own calculations using various tools, such as an MSP pricing calculator and sample MSP services template, to ensure their managed services agreements stay profitable over time.

Credential management is a security practice that secures and protects all types of credentials (such as passwords, certificates, and keys) within an organization. It identifies and authenticates users who can access specific information, ensuring that sensitive and mission-critical data are always protected.

Gone are the days when customer support was just a nice “add-on” to your company portfolio. As we move towards a more inclusive society, with hybrid or remote work blurring many cultural and geographical differences, more people value authenticity and knowledge in the companies they work with.

When sending data to Google Cloud, like logs, metrics, or traces, it can be beneficial to split the data up across multiple projects. This division may be necessary since each team has its own project, a central project is used for security audit logs, or for any other reason that your organization has. BindPlane has effective tools to manage this process. In this walkthrough, we will add fields to telemetry entries, allowing us to associate entries with a specific project and properly route them.

Have you ever considered leveraging generative AI, also known as GenAI, to support your network operations? If so, you are not alone. According to IDC, teams in 43% of IT organizations are investigating various potential applications of GenAI. Additionally, Gartner predicts that within the next two years, GenAI technology will be responsible for 20% of initial network configurations.

People often get confused between Monitoring and Observability and use them interchangeably in the DevOps field. But they are two very unique concepts. Since we work in this sphere, I thought it was ideal to clear up this confusion and give you the right information on it. With most of the application software now adopting several microservices and going for distributed architecture, the need to have a complete overview of your system cannot be understated.

Traditional network monitoring systems can’t meet the dynamic demands of modern business networks. Modern NMSs built with SaaS-native architecture enable enterprises to deliver exceptional customer experiences, powered by scalable, high-performance, innovative monitoring.