While outage-driven news headlines can cause stock prices to plummet short term, the performance-driven reputation loss is a slow burn for longer-term customer loss. This session compares slowdowns vs outages and the resulting need for insight more than observability. By understanding these difference, you'll be ready to drive agile applications, gain funding for lowering technical debt, and focus on customer retention.

Recent world-impacting events have caused us all to have to rethink the way we go about our daily work; in this talk, we'll look at how some of the pillars of Resilience Engineering might help you and your team deal with the changes we're all being forced to confront.

Tammy Butow ( Principal Site Reliability Engineer @ Gremlin ) answers the question, what is SRE?