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Latest Videos

AI-Generated Runbooks

AI-generated Runbooks lower the barrier to entry to new automation developers and speeds up the time to create new automation for experienced automation authors. This feature works seamlessly with the user’s preferred scripting language, offering a low-code solution for what used to be a high-code task. Watch how Runbook Automation users can write the task they wish to automate in plain-English and let AI build a template of automation for that particular task.

Avoiding a Major Incident with PagerDuty AIOps

A global retailer has a major incident occurring and the team doesn’t know it yet. Before PagerDuty AIOps, the NOC would get hit by alert storms and page multiple teams. This resulted in large conference calls and customer downtime. Now, a major incident right before Black Friday has been averted with PagerDuty AIOps. The result is better overall customer experience, no matter how stressed the system is.

The Unplanned Show, Episode 13: Jake Cohen and Generative AI for Automation

On the heels of the public beta opening for AI-generated runbooks in Runbook Automation, we asked Jake Cohen from product management about how this is different from generating code with something like chatGPT or various AI-powered code completion tools available. We get into prompt engineering, managing output quality, and privacy and security concerns.

TUI Powers Outstanding Digital Experience for Customers with the PagerDuty Operations Cloud

PagerDuty Operations Cloud is essential infrastructure for TUI, enabling agility and cost efficiency to deliver outstanding digital experiences for customers. With PagerDuty’s AI and automation capabilities, TUI has streamlined incident management—reducing downtime and boosting customer bookings. Hear more in this video from Yasin Quareshy, Head of Technology at TUI.