Some incidents resolve themselves without any intervention. Getting alerted for these incidents is just an interruption that you don’t need. Pause incident creation and only get alerted if the incident doesn’t resolve in the usual timeframe with Event Orchestration.

Have events that you know should go to one team or another based on set criteria? Stop bouncing those from team to team and immediately route them to the right person dynamically with Event Orchestration.

In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.

In this episode, Mitra shares a bunch of valuable insights in how to successfully adopt generative AI, from selecting use cases that deliver value, having foundational data infrastructure in place, to having design and privacy guidelines. Grab a paper and pen and take some notes!

Customer-impacting issues detected and reported by customers anywhere from 20% to 90%+! In this episode of our quarterly demo roundup, we'll see how to quickly take action on a customer-reported issue, with the help of #GenerativeAI and more great new capabilities in the PagerDuty Operations Cloud. Six of PagerDuty’s product managers give live demos.

“All data is valuable when it’s generated, but the question is how fast does the value of the data decay?”

Learn how users with at least an admin base role can add or remove teams when editing a schedule.

In this episode, Martin Van Son provides a simplified definition of platforms in this context: a way for internal users to request anything from environments to deployments. The platform engineering comes in because someone needs to own stitching together and automating away all the complexity involved to complete that action. In the end, both the consumers and the creators save time. Furthermore, platform engineers have an opportunity to encode best practices and cost saving measures that are often forgotten when users are left to their own devices.

In this video you will achieve a baseline understanding of what PagerDuty does and how to configure your PagerDuty account. To dive deeper into the PagerDuty platform, select relevant topics in our complimentary on-demand e-learning center at university.pagerduty.com. The PagerDuty Operations Cloud is essential infrastructure that detects and diagnoses disruptive events, mobilizes the right team members to respond, and automates workflows across your digital operations - so that your business moves forward, faster. Get started now!

What’s new in PagerDuty Process Automation? New configuration workflow for the secrets storage you’re already using! New IAM authentication in AWS! Jake and Forrest join Tiago and Mandi for a tour of what’s new in this release and a demo of the new features for AWS and secret storage.