In this demo, Corbin Mills shows how to use the PagerDuty Operations Cloud to streamline and automate how a node failure is resolved. You’ll see how he uses event orchestration (in PagerDuty AIOps) to enrich an alert with pod names, and automatically runs a job to check the Kube API status, so that a responder has instant context. AIOps is also grouping and suppressing alerts. Then you’ll see how the responder can run more health status checks without the need to SSH into the environment or interrupt a co-worker for access.

In this episode, Heather Hinton describes how security teams can evolve away from spending cycles on “silly little jobs” and scouring multiple sources to try to identify the kinds of unplanned interrupt work that needs to be dealth with urgently. Instead, they can complete projects faster and take on more because on-call rotations are spent getting work done (with the occasional interruption) instead of “seeking” for the interrupt work. We also discuss how this fits in with encouraging broader employees to participate in security hygiene practices.

Rich Lafferty, Staff SRE at PagerDuty and Stevenson Jean-Pierre, Senior Manager, Software Engineering at PagerDuty join Mandi Walls to talk about PagerDuty’s Failure Friday and Failure Any Day practices. PagerDuty has been using failure injection and chaos engineering methods to maintain the reliability of production services. Rich and SJP joined the PagerDuty live stream to talk about how the process works, how it has evolved, and how failure helps improve PagerDuty’s services.

PagerDuty AIOps helps NOCs modernize and move away from eyes-on-glass methods. These NOCs are a center of excellence within their organizations, spearheading data-driven optimization, enabling best practices and ensuring incident readiness.

PagerDuty AIOps helps service owning teams spend less time firefighting, reduce MTTR and create exceptional customer experiences. This improves culture and developer retention while increasing revenue for the entire organization.

PagerDuty AIOps helps MIM teams detect major incidents faster, improve MTTR and customer experience, and save SMEs time. This reduces the cost of each incident and mitigates risk.

Senior Product Manager Anojan Gunasekaran joins the stream to talk about what’s new in PagerDuty’s Analytics offerings. New Insights will be available to all accounts beginning in August 2023. Get the data you want from your PagerDuty account so you can manage your teams and metrics.

“AIOps” is a term some love to hate, but what makes it useful? In this episode, Heath Newburn breaks down the three things to look for in an AIOps solution: reduce noise, create context, and reduce toil. He also explains the challenges with domain-specific approaches, versus domain-agnostic approaches to AIOps. But even within that approach, Heath warns of “gotchas” in rules “tech debt”, data formats, and overall long implementation times.

Long gone are the days when data is batch loaded into a data warehouse for business intelligence reports that are looked at periodically and if something is broken, a few internal people would have to wait. Today, data pipelines are “infinitely more complicated”, with more sources from cloud services to on premises systems, and supporting data applications that are critical parts of a business’ ecosystem.

Learn how PagerDuty Runbook Automation can replace manual procedures in your runbooks with automated self-service tasks for faster resolution, simplified security and compliance and reduced support costs.