Managed services providers (MSPs) juggle a lot of responsibilities. They have to address rapidly changing customer demands while still providing high-quality service, managing increasingly complex environments, evolving their service offerings, and much moreyou’re your business scales, it’s hard to accomplish these goals without the help of professional services automation (PSA) software.

For many CSPs, increasingly complex networks and immature technological solutions result in a typically long time to the detection and resolution of incidents that impact the customer experience, the brand’s reputation, and the bottom line. With RAN, Mobile and IP core, transport and applications and dozens of other integrated components, the network is one of the most complex areas to monitor.

Intermittent network problems frustrate users, affect productivity levels, overwhelm your IT team, and are a pain for network administrators to solve. There are many problems that can affect network performance, and some of them are very complex to identify and understand. To help you proactively identify network problems that may be plaguing your network, we’re running you through some of the most common network problems!

We have recently published a script for the integration of the Anomaly Detection System (ADS) with a Check Point firewall. This ensures automated threat detection and response where attackers are blocked from accessing the network resources and causing even further harm. The previous integration with Fortinet describes a way of stopping the attacker at the perimeter. The following use case is largely the same, except with a Check Point firewall instead.

As managed services provider (MSP) technicians know, remote access gives an authorized user the ability to enter another user’s computer or network through a network connection. This access is often established via a remote desktop protocol (RDP), which is a network communications protocol from Microsoft® that is specifically designed for remote management.

Many companies are continuously modernizing their infrastructure – but there is no standard way for the perfect IT infrastructure. Still, hybrid architectures have become the status quo in enterprises. Almost all organizations have migrated at least parts of their assets to the cloud or run applications as cloud services. At the same time, businesses want to dovetail their IT architecture with software development and are therefore embracing dynamic infrastructures. ‍