The global "mHealth market" is anticipated to reach USD 293.29 billion by 2026, growing at a CAGR of 29.1% over the forecast period, according to Fortune Business Insights. This growth is being driven by the rising adoption of mobile health technologies and the increasing use of cloud-based services.

This growing customer dependence and ever-changing landscape of healthcare make it more important than ever to have a comprehensive understanding of how your applications are performing and to ensure that mission-critical applications, which can cause serious consequences from downtime, perform as they should.

In this blog, we will discuss the importance of end user experience monitoring in the healthcare industry, and provide tips on how to choose the right vendor for your needs. 

We will also explore the benefits of synthetic monitoring, and explain why it should be used as part of your overall application management strategy.

Why Is end user experience monitoring important in Healthcare?

Healthcare applications are often mission-critical, meaning that any downtime can have serious consequences.

End user experience monitoring can help to prevent problems by providing early warning signs when an application is starting to experience performance issues. This allows administrators to take action before the situation becomes critical. In addition, end user experience monitoring can also be used to diagnose problems that have already occurred. By analyzing performance data, it may be possible to pinpoint the root cause of an issue and fix it before it happens again.

How Can end user experience monitoring Be Used in Healthcare?

There are many different ways that end user experience monitoring can be used in healthcare. Here are a few examples:

Monitoring response times: Response time is one of the most important metrics to track when it comes to performance. If an application is taking too long to respond to requests, it can lead to frustration and decreased productivity. End user experience monitoring tools can help to identify when response times are starting to increase so that corrective action can be taken.

CPU and memory usage: Another important metric to track is CPU and memory usage. If an application is using too much of either of these resources, it can start to impact performance. End user experience monitoring tools can help to identify when an application is starting to use too many resources so that steps can be taken to optimize its usage.

Error tracking: Error tracking is another important End user experience monitoring feature. By monitoring for errors, it's possible to quickly identify and fix problems that may be impacting the performance of an application.

Real-time alerting: Real-time alerting is a feature that allows administrators to set up alerts that will trigger when certain conditions are met. For example, an administrator may set up an alert to notify them if an application's response time exceeds a certain threshold.

Synthetic Monitoring

Synthetic monitoring is a type of end user experience monitoring that involves simulating real-world user interactions with an application. This allows administrators to identify potential problems before they impact actual users.

How Does Synthetic Monitoring Work, and What Are the Benefits of Using It?

Synthetic monitoring works by simulating user interactions with an application. This can be done using real devices or emulators. Once the synthetic transactions have been recorded, they can be played back on a regular basis to check for any performance issues.

The benefits of using synthetic monitoring include the following:

1. Early detection of performance issues: Synthetic monitoring can help to identify performance issues before they impact actual users. This allows administrators to take corrective action before the situation becomes critical.
2. Reduced downtime: By identifying and fixing performance issues before they impact users, synthetic monitoring can help to reduce downtime.
3. Improved diagnostics: Synthetic monitoring can be used to diagnose problems that have already occurred. By analyzing performance data, it may be possible to pinpoint the root cause of an issue and fix it before it happens again.

What Are Some of the Most Common Use Cases for Synthetic Monitoring in Healthcare?

Some of the most common use cases for synthetic monitoring in healthcare include the following:

1. Web Applications

Synthetic monitoring can be used to monitor the performance of web applications. This includes checking response times, identifying errors, and more.

2. Mobile Applications

The customer experience within mobile apps has become mission-critical. Today's consumers have come to expect rich, robust functionality in their mobile applications; with over 65,300 Health apps available in the Google Play Store, mobile phone users have plenty of options when it comes to the applications they download. Utilising a Synthetic Monitoring capability for mobile apps can help your team ensure that customer experience within your application will always be top-notch. 

3. Virtual Desktop Infrastructure

The performance of virtual desktop infrastructure can be monitored through synthetic monitoring. This includes checking response times, identifying errors, and more.

4. Windows and Java Applications

Synthetic monitoring can also be used to monitor the performance of Windows and Java applications. This includes checking response times, identifying errors, and more.

Why Synthetic Monitoring Should Be Used as Part of Your Overall Application Management Strategy

While synthetic monitoring is a valuable tool, it should not be used in isolation. Instead, it should be used as part of an overall application management strategy. This includes other tools and practices such as real-time monitoring, logging, and auditing. When used together, these tools can provide a complete picture of an application's health and performance.

How Can You Get Started With Synthetic Monitoring for Your Healthcare Organization?

If you're interested in getting started with synthetic monitoring for your healthcare organization, there are a few things you need to do. First, you need to identify which applications you want to monitor. Next, you need to choose a synthetic monitoring solution that meets your needs. Finally, you need to implement the solution and start monitoring your applications.

How To Choose the Right Vendor for Your Needs

When choosing a synthetic monitoring solution, it's important to choose a vendor that offers the features you need. Here are some of the things you should look for:

1. End-to-end visibility: Achieving full end-to-end visibility across the complete service delivery chain requires synthetic monitoring tools that work with virtual desktop environments.
2. Support for multiple platforms: You don't want to be limited to only web or customer-facing applications. What about virtual desktop infrastructure, mobile applications, complex web tests, and Windows and Java applications? Make sure the vendor you choose offers support for all the platforms you need.
3. Comprehensive synthetic monitoring: Synthetic monitoring is one of the earliest indicators of the health of an application. It takes regular readings to check performance and identify issues early. Choose a vendor that offers comprehensive synthetic monitoring capabilities.
4. 4. Easy-to-use interface: The last thing you want is a complex and difficult-to-use interface. Make sure the vendor you choose offers an interface that is easy to use and understand.
5. Competitive pricing: Make sure you get a competitive price for the synthetic monitoring solution you choose.

Get Started With Synthetic Monitoring Today

As the mHealth market continues to grow, so does the need for synthetic monitoring solutions. 2 Steps is a leading provider of synthetic monitoring solutions. We don't only monitor online performance; we provide end-to-end visibility across the complete service delivery chain. We offer an easy-to-use interface, support for multiple platforms, and comprehensive synthetic monitoring capabilities. Our easy-to-use interface makes it easy to get started. Contact us today to learn more.