In any hospital, IT tickets raised by doctors and nurses are critical because every IT issue they face takes time and energy away from the delivery of care. The longer it takes to resolve a ticket from clinical staff, the greater the potential negative impact that issue can have on patient experience. Yet even with significant investment in support resources, doctors and nurses may still feel their technology issues are not resolved fast enough.

Digital innovations have completely transformed the healthcare industry over the past decade. Today, clinical staff rely on applications to complete nearly every aspect of their day to day duties, from maintaining data privacy compliance to conducting telehealth. That makes it even more important that these critical applications stay online.

How Cisco AppDynamics enables organizations to maintain compliance with the Health Insurance Portability and Accountability Act.

What’s your least favorite thing as an IT professional to hear when you first stroll into the office in the morning? I’m going to go out on a limb and guess that, like me, many of you might say something like this: “Everything is slow….” Ughhhhhhh, if we had a dime for every time we’ve heard end users utter that vague and unhelpful statement over our careers, we’d have a boatload of dimes. Across IT roles, this tiring theme seems to follow us wherever we go.