Operations | Monitoring | ITSM | DevOps | Cloud



US Hospital Saves $1.7M through Onsite Ticket Reduction

In any hospital, IT tickets raised by doctors and nurses are critical because every IT issue they face takes time and energy away from the delivery of care. The longer it takes to resolve a ticket from clinical staff, the greater the potential negative impact that issue can have on patient experience. Yet even with significant investment in support resources, doctors and nurses may still feel their technology issues are not resolved fast enough.


Large Health System Reduces Critical Application Crashes by 90% via Nexthink Automation

Digital innovations have completely transformed the healthcare industry over the past decade. Today, clinical staff rely on applications to complete nearly every aspect of their day to day duties, from maintaining data privacy compliance to conducting telehealth. That makes it even more important that these critical applications stay online.

6 Must-Have Features to Consider in Revenue Cycle Management Software for Your Healthcare Center

Revenue cycle management (RCM) is a critical aspect of healthcare centers. An efficient RCM software can streamline processes and help maximize revenue while reducing costs. In this article, you will find six essential features that your RCM software must have to help you manage the financial operations of your healthcare center effectively. From patient registration to claims management and payment collections, a robust RCM solution can improve your financial operations' overall efficiency and accuracy. Whether you're starting a new healthcare center or looking to upgrade your current RCM software, these features are essential.

OnPage - Never Miss a Critical Alert Again (For IT, Clinical Comm. and Collab. & Crisis Comm.)

OnPage is an Incident Alert Management platform that elevates critical notifications to the right person on call to remediate critical events. With Alert-Until-Read capabilities, dynamic digital schedules, escalation policies, incident reports, and redundancies, OnPage aims to ensure that critical alerts are never missed. OnPage serves many industries including, healthcare, information technology, managed services, IoT, and manufacturing. With over 250+ integrations, the solution extends incident alert management to popular ITSM (ticketing), RMM, monitoring and cybersecurity tools. On the healthcare front, OnPage integrates with popular scheduling, IoT, nurse calls, and EMR systems.

Introducing: Monitoring and Troubleshooting for Google ChromeOS

Goliath Technologies’ purpose-built software, with embedded intelligence and automation, is the industry-only solution to help IT professionals monitor ChromeOS devices (Chromebooks, Chromeboxes, etc.) and troubleshoot end-user experience issues.
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Leveraging Embedded Intelligence and Automation to Augment Your Citrix Expertise

What’s your least favorite thing as an IT professional to hear when you first stroll into the office in the morning? I’m going to go out on a limb and guess that, like me, many of you might say something like this: “Everything is slow….” Ughhhhhhh, if we had a dime for every time we’ve heard end users utter that vague and unhelpful statement over our careers, we’d have a boatload of dimes. Across IT roles, this tiring theme seems to follow us wherever we go.

How To Help Doctors Better Organize Their Work Schedule?

Organizing a doctor's work schedule is a difficult task given the amount of complexity and unpredictability that comes with dealing with patients. To ensure the highest level of care and attention, it is essential that doctors plan ahead to make sure they are able to effectively manage their workload. It's important to remember that organization is not just about having a plan but also about developing strategies to ensure the plan is followed. Here are some tips to help doctors better organize their work schedules.

All You Need to Know About Digital Scanning Solutions for Business

Businesses of all sizes are increasingly looking for digital scanning solutions. The reason is simple - this technology can save time and money. This blog post will discuss the different types of digital scanning solutions available and how they can benefit businesses of all sizes. It will also talk about the cost of these solutions and how to choose the right one for your business.
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End User Experience Monitoring for Healthcare

The global "mHealth market" is anticipated to reach USD 293.29 billion by 2026, growing at a CAGR of 29.1% over the forecast period, according to Fortune Business Insights. This growth is being driven by the rising adoption of mobile health technologies and the increasing use of cloud-based services. This growing customer dependence and ever-changing landscape of healthcare make it more important than ever to have a comprehensive understanding of how your applications are performing and to ensure that mission-critical applications, which can cause serious consequences from downtime, perform as they should.