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The latest News and Information on Service Center Operations Manager and related technologies.

Dashboard Stories: High-level Jira ticket summary

Luke Gackle, ICT Service Desk Officer at the South Australian Tourism Commission presents this Jira Ticket Summary dashboard built in SquaredUp using the Jira plugin. Built to provide his support team an at-a-glance view of ticket statuses nearing an SLA breach, it now serves as as key overview / reference point for their daily stand-ups. With no good way of displaying these numbers in a native Jira dashboard, Luke used the Jira plugin to effortlessly fill these gaps in a SquaredUp dashboard.

Dashboard Stories: A unified view of NSW snowboarding conditions

Adam Hewins, Senior Operational Support Engineer, presents this cool snowboarding conditions dashboard built in SquaredUp using the WebAPI plugin. As a long-time snowboarder, this dashboard was built so Adam can see at-a-glance the weather and trail conditions in Perisher, NSW. Learn how Adam used the WebAPI plugin to effortlessly surface data for snowfall, snowdepth, temperature and even Perisher live camera imagery in one centralized dashboard.

Dashboard Fridays: Public Releases

Build using the Jira and Pendo plugins, this SquaredUp dashboard provides a sense of how popular our latest Dashboard Server release is with customers, and whether any bugs have been raised against it. We can now get a quick overview of any issues in the latest release that are affecting our customers. Plus, through the level of uptake of the new release, we can see if we have achieved the level of quality that we were aiming for.

Jira Product Discovery Explained

Maidenhead Atlassian Community Event (ACE) are joined by Rina Nir of Radbee and Phill Fox of Adaptavist for a closer look at Atlassian's newest product - Jira Product Discovery which claims to make it easier to prioritize ideas and create roadmaps for Product Managers. Rina and Phil put it to the test, show us what it can do, and share tricks and tips to get the most from it.
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Monitoring AIX on Microsoft System Center Operations Manager

Whether managing a small, single-server environment or a large enterprise-wide system, you need visibility and control to ensure your AIX systems are always running at their best. The NiCE AIX Management Pack is essential for IT experts managing IBM AIX environments. The AIX Management Pack integrates into Microsoft System Center to provide comprehensive monitoring and management capabilities for AIX systems, allowing IT teams to quickly identify and resolve issues before they become major problems.

Dashboard Fridays: Steam Player Data

This is a fun dashboard to capture some Steam player statistics using the WebAPI plugin. Created by SquaredUp's Director of Engineering, Josip Dlaka, this handy dashboard displays how long his kids have been online, how many friends they have, and what they have achieved without even leaving their room! SquaredUp allows you to combine and visualize data from multiple data sources in a meaningful way, so this aesthetically pleasing dashboard gives a good overview of key Steam player metrics in Josip's household.