Operations | Monitoring | ITSM | DevOps | Cloud

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"Observability": Just a Fancy Word for "Monitoring"? A Journey From What to Why

Too often, monitoring is a never-ending arms race. We keep adding more monitoring in response to new problems, but the cycle never seems to end. Humans, (the business), drive new changes, which cause new problems, and need more, new monitoring. And that’s where real, useful observability may be able to help finally identify root cause and break the cycle of reactive monitoring for novel issues.

Monitoring Like a Network Engineer When You're a SysAdmin

Last year, we showed network engineers how to monitor like sysadmins. This year, we're flipping the script and showing systems administrators that there's nothing to fear from those network devices, and that monitoring them won't steal precious time from ensuring business services are up and users are happy.

Ruby Agent 2.4.21 is out with a bug fix, a new configuration option, and a debug option

As reported on Issue #228, if scout_apm is disabled on a node via the configuration monitor = false, we don't intend to install any instruments, but a few snuck in anyway. Since the rest of the agent isn't running, they (slowly but steadily) built up recorded info, but didn't purge it, causing a slow memory leak that became clear over the course of a week or two. We've stopped the offending instruments from installing themselves when Scout is disabled.

Overcoming The Black Box Problem With Machine Learning in IT Operations

Chronically understaffed and constantly stressed-out IT Ops and NOC teams are overwhelmed by today’s IT noise. Artificial Intelligence (AI) and Machine Learning (ML) can help these teams because ML (and AI) are exceptionally good at processing enormous volumes of very complex data in real-time, or near real-time, and surfacing actionable insights. But ML successes in IT Ops are still hit-or-miss.

How to Enhance Your ServiceNow Investment with Nexthink

In describing why Nexthink is a critical partner in their value-offering Morten Grønneb?k, Chief Commercial Officer at BusinessNow, said “What we were experiencing as a consultancy company was that SLAs might be green out there, but your customers or end-users’ satisfaction was often red.” Indeed, prior to Nexthink, BusinessNow was increasingly faced with a major issue: clients’ IT departments were blind to IT issues at the end-user level, although data centers seemed oper

How to Raise the Bar on the ITIL's Recommendations for Critical Incident Management

According to the ITIL, the framework of best practices for delivering IT services, there is a recommended process flow for how to handle major incidents. Clearly, the IT community would be well served to follow the ITIL’s systematic and professional approach, whose benefits, according to CIO Magazine.

GDPR Log Management - Compliant Logging Best Practices

The EU General Data Protection Regulation (GDPR) was authored in 2016 and became applicable on May 25th of 2018. You can read the regulation in its entirety in this PDF. If you have legal questions about GDPR and how it applies to your organization, you should seek the advice of a professional who is familiar with the regulation.