As an IT pro, making sure that the end users have a good experience is one of the most important parts of the job. It’s so important in fact, that there are numerous tools available for monitoring the performance of end user sessions. In most cases, such monitoring tools work by examining a series of performance counters in an effort to quantify the end user experience. In reality, however, performance data and what the end users actually experience can be two very different things.

AIOps is the application of analytics and machine learning to automate some aspects of DevOps and IT operations management. Like all new technologies, it may take time to discover the best ways to get practical results. However, AIOps is already showing a lot of promise in three key uses cases.

One of the features we love about RapidSpike is the sheer amount of data we collect about the performance of our customers’ websites. We are able to use this data to provide great insight into real user experiences and, crucially, how to improve those experiences. However not everyone has time to analyse that data, or knows exactly what to look for.

I would like to start by a big THANK YOU, to all PM2 users, contributors, customers, to my team and to the whole Node.js family. Without you, we wouldn't have built such a tool that helps thousands of businesses run their Node.js apps confidently. I deeply love Node.js and I'm still strong on my belief that Node.js is the de facto modern back-end language which increases the productivity of so many businesses, startups, innovators and hackers.