As N-able Head Nerds we are continually looking for ways our partners can better support their end-users. So it’s hugely beneficial for us to visit with our partners when we can to see all the different approaches they take in supporting their customers. On a recent trip to South Africa, Marc-Andre Tanguay visited First Technology KZN in Durban. Whilst there the team showed Marc-Andre the custom BSOD monitor they had built to detect if a machine had suffered the dreaded Blue Screen of Death.

Earlier this month at N-able’s Empower partner event in Prague, I sat down with Head Nerd Stefanie Hammond, to discuss co-managed IT services and N-able’s recently released Co-managed Digital Playbook for MSPs. Whether you’re new to co-managed or looking build on existing offerings, the playbook provides guidance to MSPs on how to build, price, market, and sell co-managed IT services.