Operations | Monitoring | ITSM | DevOps | Cloud

xMatters

xMatters Support - Dynamic Groups

Dynamic groups are teams of users based on selected criteria. A dynamic group's members change depending on who matches the selected criteria at the time of an alert. For example, you can create a dynamic group that includes all users who have specific training (such as first aid or fire safety) in a particular physical location within your organization. You could base this on a custom user property that indicates the level of training each user has. As each user gains a certification, the group is updated to reflect that change.

Welcome To xMatters - Ep4 - Initiating Incidents

Everyone makes mistakes. So, it is important that when they do, we can act quickly, resolve the problem, and understand what went wrong to reduce the chances of it happening again. When your business is suddenly impacted by an unforeseen event, it’s important that you can efficiently report the problem and call for help as soon as possible. With xMatters, you can initiate incidents quickly and target specific groups with the vital information they need.

The differences between reactive vs proactive incident response

Most commonly, businesses take a reactive approach to incident management. After all, the concept of incident response seems inherently reactive. However, it is possible—and often necessary—to take more proactive measures. This entails identifying potential problems and taking steps to remediate them before they become incidents.

Welcome To xMatters - Ep3 - Sending Messages

There’s nothing better than a smoothly run operation but life is full of unexpected surprises. When things don’t go to plan, and help is urgently needed, no time can be wasted. Getting a message to a resolver on time is just as important as having a resolver to call in the first place! And letting people know that help is on the way is especially important to keep the situation calm until they arrive.

Callable Flows - xMatters Support

In xMatters Flow Designer, you can use callable flows to initiate a major incident process in any workflow. Instead of including the same sequence of steps in each workflow, such as posting to a status page or opening a help desk ticket, you can build the sequence once as a separate workflow and then include that as a step in any of your workflows.