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xMatters

Welcome To xMatters - Ep 2 - Organizing Your Teams

May 15, 2023 By xMatters In xMatters
Even the most gifted and powerful people could do with a helping hand now and again. Thankfully, they are not alone in the multiverse! xMatters has made the process of organizing your teams and creating a customized on-call schedule as if by magic. This way, when help is urgently needed, the appropriate on-call individual will quickly join the team to save the day. To learn more about organizing your teams with xMatters, check out our tutorial videos on how to get started.
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Admin Panel - Location Settings - xMatters Support

May 10, 2023 By xMatters In xMatters
In xMatters, sites, and region settings represent physical locations like street addresses or geographic coordinates. Every user in the system belongs to a single site and it controls some default settings on their profile page, such as their language and time zone. Let’s take a dive into xMatters location settings.
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xMatters

Automate your DevOps processes, and let go (a little)

May 5, 2023 By xMatters In xMatters

As the demand for instant innovation and real-time delivery of mission-critical processes continues to grow, your organization risks falling behind if it can’t adapt to an automation-centric strategy. To be successful, managers have to loosen the reigns and enable teams to automate their DevOps processes. Automating DevOps processes isn’t an all-or-nothing decision, and implementing automation processes slowly can let teams adapt to the changing environment and let go, little by little.

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xMatters

The Rise of ServiceOps: Unifying IT Service Delivery

May 1, 2023 By xMatters In xMatters

With the complex and steadfast growth of IT service delivery processes, organizations and their internal teams have come to rely on several tools in their toolbox to deliver best-in-class products and services. The use of AIOps, AI/ML, and overall automation has shaped modern delivery methods, but what we call this process, and how we grow to advance it, has yet to find a definition that’s universally recognized.

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Welcome To xMatters - Ep 1 - Connecting Your Tools

Apr 26, 2023 By xMatters In xMatters
When help is needed, xMatters ensures the right message reaches the right people at the right time. Our service reliability platform gives teams the superpowers to choose from hundreds of free downloadable workflows, connect their favorite tools, and level up their incident response process so issues are fixed before they can impact customers.
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Admin Panel - Custom User Properties - xMatters Support

Apr 13, 2023 By xMatters In xMatters
You can use custom user properties to store additional information about people your organization. You can use this information to sort, find, and organize users, as well as to notify teams based on particular criteria, like a specific skill set. Custom user properties are configured in the Admin or Settings menu and appear as optional or required fields in each user's profile.
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Admin Panel - General Settings - xMatters Support

Apr 3, 2023 By xMatters In xMatters
You can define the details for a company using the General Settings page accessed via the Admin menu. Depending on your permission level, you may not be able to view the General Settings screen. In addition, the settings you see on this page depend on both your role permissions and the features available in your product plan.
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Callable Flows - xMatters Support

Mar 7, 2023 By xMatters In xMatters
In xMatters Flow Designer, you can use callable flows to initiate a major incident process in any workflow. Instead of including the same sequence of steps in each workflow, such as posting to a status page or opening a help desk ticket, you can build the sequence once as a separate workflow and then include that as a step in any of your workflows.
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Signals Report -xMatters Support

Mar 3, 2023 By xMatters In xMatters
The Signals report helps you evaluate signals to your xMatters instance from HTTP, App, Email, and Incident Initiation and Incident Automation triggers (as well as some legacy inbound integrations). The report displays the timestamp, status code, and authentication details for each signal, as well as the payload and any related incidents, where applicable. Processed signals include outputs from the trigger and a link to the associated workflow so developers can further evaluate each request using Flow Designer's Activity panel.
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Areas to Streamline Incident Management

Feb 25, 2023 By xMatters In xMatters

When a serious incident occurs, time is essential. Streamlining different components of the incident response and management process can help minimize the time it takes to resolve an incident. Proper streamlining also helps reduce downtime, restore functionality, and potentially curtail the overall impact of an incident-not to mention the costs incurred during these events. This article examines several areas of incident management, the potential challenges of manual implementation, and how an automation platform can alleviate these challenges to provide a streamlined incident response process.

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