Crisis Management is an organization’s process- and strategy-based approach for identifying and responding to a threat, an unanticipated event, or any negative disruption with the potential to harm people, property, or business processes. Being prepared for any event to become a crisis requires a crisis management plan.

More organizations are requiring solutions that can automate and streamline digital operations across teams and toolsets, enabling enterprises to deliver continuous service uptime and enhance customer satisfaction.

Long gone are the days where a cyber security breach inferred you just had to change your log in password, or maybe run a virus scan. Modern cyber breaches are a constantly growing and changing combination of threats and security concerns that can put organizations in a lurch, and if not solved quickly can cause significant damage not only to reputation, but to customer trust.

The year 2021 represented another historic period of resilience, during which businesses began to spring back from the pandemic lockdowns of 2020. Yet, many senior leaders and boards found themselves navigating their people and assets through the impact of new COVID variants and other critical events, such as severe weather, bushfires, cyber-attacks, IT outages, and more.

Businesses hoping to exit 2021 with momentum will face new challenges and evolving threats in 2022. Despite the positive strides taken in 2021, a return to normal business functions has not taken place. Stresses to supply chains, economic instability, social unrest, and health risks set the tone for the year, leaving organizations to assess their risk landscape and regroup in hopes of finding more productive ways to tackle 2022.

Maintaining stable business operations is key to keeping up with competitors and potentially surging past them when disruptions occur. Given the growing number of risks companies face today, businesses will continue to face ever-changing disruptions, and quickly acting on them requires having a solid business continuity plan (BCP) in place. Is your organization prepared to respond to the myriad of threats that have arisen in recent years?

Enduring the COVID-19 pandemic has highlighted a unique opportunity for businesses in the retail industry to reshape how they operate. With dramatic shifts in consumer behavior and an increased reliance on digital services, retailers had to look for innovative ways to adapt to the current reality. In addition to developing new modes of business, retailers must make every effort to protect their newly minted operations should another major disruption take place.