Like all Ninja products, Ninja Ticketing gives users many opportunities to save time through automation. Setting up automations against a tabula rasa can be a daunting task when first getting started with ticketing. We wrote this blog post to help new users get started with common, helpful automations you can use from day one. This guide will provide step-by-step explanations and screenshots to show how to set up these automations.
In light of the news that Datto is being acquired by Kaseya, we’ve understandably had partners reach out asking for our take along with a variety of questions. In addition to responding 1:1, I also wanted to share some thoughts in a broader way here on the blog. For starters, I think this acquisition reflects a reality that we have long believed — that the MSP market is healthy and growing fast. Investor interest wouldn’t be so high, otherwise.
Technologies exist to limit and spot the number of phishing emails that come into your business. Still, humans are the last line of defense against social engineering attacks like this at the end of the day. At some point, you're going to "be beat" as an employer or MSP. Instead of locking everything down and slowing business communications, staff from the c-suite on down need to be equipped to identify phishing emails, so the worst happens in a training environment and not the real thing.
As people continue to expand their business operations on technology and devices, the necessity of a functional and efficient help desk cannot be overstated. With ticketing software, help desk teams can provide excellent and swift assistance that keeps end users productive and IT operations running smoothly. As these roles become increasingly important to maintaining efficient workflows, organizations should understand how to apply best practices that make an impact.
A well-run IT team keeps track of every asset in their domain, including hardware, software, and licenses. The specific task of managing hardware assets is known as hardware asset management. This involves keeping tabs on hardware from the time it's requested and purchased to the time it's phased out of use and disposed of. As you can imagine, this can be a daunting task when handled manually. Without procedure and special tools, the process can be scattershot and rife with opportunities for error.
Endpoint management solutions enable businesses to manage their entire IT portfolio more efficiently and effectively. Combining monitoring, management, patching, remote support, and automation functionality in a single-pane-of-glass, endpoint management solutions like NinjaOne give you full visibility and control over your IT assets.
Microsoft began the launch rollout of the New Commerce Experience (NCE) in January 2022. This launch brings about changes that impact how MSPs and end-users purchase Microsoft 365 licenses. In addition, Microsoft created the NCE to reduce complexity and offer savings for long-term commitments while also bringing on new features to make CSP a competitive alternative to the traditional Enterprise Agreement (EA). This post will cover everything you need to know about Microsoft NCE.
Technology has become increasingly prevalent in business operations, to the point that it's practically mandatory. IT assets can range from individual computers to entire networks. Since there are typically countless different IT assets, the process of IT Asset Management has become increasingly essential.
