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MDM

IT Remote Management: 5 Best Practices for Retail

Modern retail businesses have a lot on their plates. IT infrastructure needs to work spotlessly to provide exceptional user experiences. Even the tiniest system bug can result in shopping cart abandonment and bring the workflow to a standstill. Instead of waiting hours for an IT technician to arrive and fix the problem, tech-savvy retail businesses rely on you – a remote IT support provider.

Why is it Important to Monitor & Manage Data Usage on Corporate Devices?

As a business owner, you are likely concerned about data usage on your company’s devices. In today’s digital age, where everything is going mobile-first, monitoring and managing data usage on corporate devices has become increasingly important for companies of any size. This article will explore why monitoring and managing data usage on corporate devices is essential, how you can do this effectively and what tools are available to help.

Best Practices for Remote Management

Would you believe us if we say that the term “remote management” was once a nightmare for conservative or old-school managers? No matter how much it seems to be hyped today, there was a time when remote management was considered a nightmare for several dated enterprise owners across the globe. After the massive COVID pandemic hit, the concept of remote working seems to have leveled up. Did we mention this is not going to be easy though?

5 Predictions for the Future of Remote IT Support

Remote IT support has become one of the most effective solutions in the globalization age. Setting aside the obvious practical reasons – different time zones, smaller wages in the developing countries, faster response time, and so on – we may say that it was an inevitable change. The new generation cares more about their wellbeing and comfort.

How to Use Knowledge Management to Enhance IT Support

Knowledge Management for IT Support Do your IT support initiatives use up a ton of your business’ resources? You are not alone. In fact, HDI found that a single tech support instance can cost your company anywhere from $2.93 to a whopping $49.69. Worse yet, escalated support tickets can cause this cost to triple. Of course, you cannot exactly go without a dedicated IT department and tech support staff.

Beyond hybrid and remote: How MDM can support the rise of near-from-home working

Challenges & Solutions Now that the world is reopening again from the pandemic, many employees are reluctant to go back to the office, preferring the convenience of work-from-home. To retain these employees, many organizations are adopting a compromise: hybrid work. In this setup, employees go to the office a few days a week, then report virtually from home for the rest.

7 Measurable Goals for Customer Support Team

The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising.

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Android Kiosk Mode:The Kiosk Software Solutions for small business

Have you ever visited a place like a library or a museum where the computer or tablet is only used for certain information or services? This is made possible through kiosk software. It allows a device to only access certain programs or applications. It prevents the device from accessing any other features or functions of the operating system.

Mobile Learning: How it Transforms The Modern Classroom and Training

Mobile learning consists of learning on the go, via your smartphone or tablet. In a business setting, mobile learning offers the possibility for employees to follow their training wherever they are, with online courses and other content being accessible at all times. This learning method is available on many learning management system (LMS) platforms but, as we will see later, it is necessary to be vigilant in the choice of the latter because mobile learning comes with some technical constraints.

5 Common IoT Security Challenges to Be Aware Of

As the Internet of Things (IoT) continues to grow, transforming the way we live and work, it should be expected that there will be various security challenges to battle. This means that as a business owner, you should be ready to secure your devices and connections. Statista reports that there are currently 15.14 billion IoT-connected devices worldwide.