Operations | Monitoring | ITSM | DevOps | Cloud



How ITOps is evolving to support brick-and-mortar organizations

To hear Ehab Tarabay explain it, the need for retailers to continue evolving their digital operations is an age-old problem. I recently hosted Tarabay, head of workplace IT services at TMF Group, on our That’s Great IT podcast. As an avid information technology specialist with a track record of more than 20 years in the technology field, he had a unique perspective to share about the shift that’s happening in retail right now.

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A Closer Look at Walgreens' AI-Powered Demand Planning Transformation

Among the highlights of our most recent retail trade event appearances—NRF in New York and RILA LINK in Orlando—were our well-received feature presentations, spotlighting one of our major success stories among national retailers, our partnership with Walgreens.


IT Remote Management: 5 Best Practices for Retail

Modern retail businesses have a lot on their plates. IT infrastructure needs to work spotlessly to provide exceptional user experiences. Even the tiniest system bug can result in shopping cart abandonment and bring the workflow to a standstill. Instead of waiting hours for an IT technician to arrive and fix the problem, tech-savvy retail businesses rely on you – a remote IT support provider.

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Consumer Sentiment is Plummeting-How Will Your Company Adapt?

While it’s fair to say there’s plenty of disagreement among many issues these days, most consumers—across all income levels—generally agree on something: a sense of pessimism surrounding our current economy. So says the Index of Consumer Sentiment, a widely regarded metric from the Surveys of Consumers, as tabulated by the University of Michigan.

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The Best Replenishment System...Might Be the One You Already Have

During our very worthwhile appearance at NRF just a few weeks ago, quite a few questions from visitors to our booth revolved around the ongoing challenges affecting retail replenishment. Nobody needs to belabor the problem—our post-pandemic economy is still plagued by unwieldy supply chain disruptions, leaving retail customers regularly disappointed with empty shelves—leaving them little choice but to consider competing stores (or online options) for everyday items they rely upon.

Convincing Your Sceptical CFO That AI Can Help You Hit the Pricing Sweet Spot

When engaging retailers in discussions about AI-driven lifecycle pricing solutions, there are usually two types of decision makers. The first are senior decision makers, namely CFOs who need strategic control and visibility of business performance and operations. They also have the budget needed to make investment decisions. While focused on business efficiency and margin, they may approach decision making differently, with a greater focus on strategic control and visibility.
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How Walgreens Uses AI to Boost Customer Satisfaction and In-Stock Availability

One highlight of NRF 2023 was our well-received co-presentation with Walgreens Group VP Andy Kettlewell, joining our CEO, Sivakumar Lakshmanan to discuss Walgreens’ landmark AI demand planning transformation—serving 9 million daily customers’ health and wellness needs across almost 9,000 stores nationwide.

The Evolution of Revenue Growth Management

What a global CPG company gained from an integrated RGM solution To achieve financial targets, CPG companies manage two major levers: costs and revenue growth. Recently, there's a renewed focus on Revenue Growth Management. Why? Because traditional approaches to achieve the price and market share increases are not producing results. Economic profit dropped 67% in the last decade, and COVID made it worse. Read how CPG companies face these issues and what one company did to change their trajectory.