From detection to resolution: The DEM workflow
Like finicky eaters, customers look for a smooth, satisfying meal with each course fulfilling their needs. A slow server, a confused menu, or a process hiccup all take away from the entire experience. Companies require a strong tool, such as digital experience monitoring (DEM), to not only spot the problems but also to promptly fix them. Similar to the kitchen manager eagerly acquiring ingredients and presenting the food, the site owner makes sure everything goes well without a hitch.